Job Description

Customer Service (Part-Time Contract Maternity Leave cover)

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THE SHANN GROUP

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Provide great service to our customers.

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Iconic Australian owned family business.

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Make it yours and grow your career with the company!

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Part Time (Mon-Fri 9:00am – 3:00pm)

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Provide great service to our customers.

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Immediate start with iconic Australian owned family business.

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Make it yours and grow your career with the company!

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The Shann Group

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The Shann Group is a market leading Australasian distributor of a diverse range of products and fabrics, including premium and technical textiles, furniture components, window fabrics and digital print media, selling across several industries. We are a 70+ year old family owned and run national business, with offices and warehouses across Australia and New Zealand.

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We are seeking an onsite Customer Service officer to join our Queensland team, in a well-established business. This position comes with the opportunity for you to progress through our company.

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You will be responsible for customer service functions as well as general office administration duties, on a part-time basis.



Hours of work are 9:00am – 3.00pm, Monday to Friday, reporting to the Assistant Branch Manager.

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Responsibilities include:

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- Be our frontline customer service representative with excellent verbal and written communication skills.
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- Be tech savvy with proficient skills in Microsoft Office and ERP/Sage System
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- Provide high-quality administrative services that enable our staff and office to function effectively.
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- Maintain and manage customer information with confidentiality, accuracy, and integrity.
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- Provide accurate and timely accounts receivable services including taking payments and issuing receipts and invoices.
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- Be a team player who is also able to work independently to deliver excellent customer service.
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Key skills and abilities:

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- Microsoft Office Skills (Word, Excel and Outlook)
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- Must be reliable with a positive work ethic.
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- Ability to work independently.
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- Exceptional customer service and communication skills.
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- Current driver's license and own transport is essential.
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📌 Customer Service (Queensland)
🏢 THE SHANN GROUP
📍 Queensland