Job Description

Our company prides itself on being locally owned and operated for over 60 years.

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In that time, Coffs Harbour Blinds and Awnings has established itself as one of the area's most respected and reliable manufacturers with a reputation for quality and excellence second-to-none.

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The business was established in 1964 by Bill & Joyce Jeff with a staff of three, supplying venetian blinds, window awnings & screen doors. Now, over 60 years later Coffs Harbour Blinds & Awnings has grown to a staff in excess of 50 and we manufacture and distribute a wide range of quality window coverings and home improvement products.

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The majority of our products are manufactured from our factory at 2 Hi-Tech Drive, Toormina. Our Luxaflex Window Fashions Gallery is also at this address and offers the most exciting display of Window Fashions products on the North Coast.

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The Role

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We are seeking a Customer Service & Admin superstar to join our Showroom team on a Permanent Full-Time basis. This position requires a high level of organisation, a robust ability to multi-task and the ability to work both solo, and within a team environment when required.

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The successful applicant will be required to undertake the following tasks:

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- Perform general clerical duties and tasks delegated by the Office Manager in a prompt and accurate manner.
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- Provide support and assistance to other members of the Customer Service / Administration and Sales team as required, to ensure efficient and effective functioning of the team.
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- Efficiently manage customer service & administrative tasks including data entry, document management and correspondence to support daily operations.
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- Provide friendly & efficient service to all customers in our showroom and via phone and email.
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- Assist with scheduling of leads for Sales Reps,



including liaising with clients to book days & times.
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- Assist with invoicing customers where required.
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- Actively monitor inboxes for customer enquiries, providing information, resolving issues and redirecting matters as required in a timely and efficient manner.
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- Cash handling, taking payments including use of Eftpos machine, ensuring correct account details are recorded for payments received. Recording the payments in our system (Buz), and reconciling Eftpos payments on a daily basis.
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- Assisting with maintaining tidiness & organisation in office and showroom.
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Skills & Experience

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- Prior administration & customer service experience is essential
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- Proficient in the use of Microsoft Office (particularly Outlook, Excel and Word)
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- Excellent verbal and written communication skills
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- Empathetic person that loves creating a great experience for customers & resolving any issues
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- Good problem solving and time management skills
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- Ability to work independently and collaborate with the team
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- Thrive in managing varying tasks and coordinating deadlines
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Why choose us?

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- Flexible, friendly & supportive workplace
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- Training & development opportunities
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- Steady, on-going work with increased volumes in peak periods
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- On the job training with highly experienced staff
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- Generous pay rates (varies, based on experience)
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- Work for an Industry Leader that has been operating for over 60 years
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- Excellent work-life balance
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- Great company culture, where employees are genuinely valued
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- Supportive, approachable Management team
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- Work for a family-orientated, family-run local business
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- Employee benefits program - Flare Benefits
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- Generous Staff discounts (upon completion of probationary period)
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- Enjoy coming to work!
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The position is a permanent full-time position with a 6-month probationary period, ready for an immediate start.

📌 Customer Service Administration (Toormina)
🏢 Coffs Harbour Blinds & Awnings
📍 Toormina