Job Description

As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.

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A day in the life of a Service Manager may include:

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- Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
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- Establishing and communicating clear direction for the effective operations of your team across various locations;
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- Developing and maintaining a culture of performance across the business;
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- Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
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- Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
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- Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
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- Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
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Attributes and Experience:

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- Experience in customer service or a client facing role;
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- Experience in management and leading a team;
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- Ideally, demonstrated experience of inspiring employees and working with clients in overcoming challenges;
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- Happy and confident liaising with multiple external and internal stakeholders;
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- Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
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- An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive.
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- Hold a current Drivers Licence.
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- This role requires travel between Port Pirie, Kadina, Clare, Maitland, Balaklava and Peterborough.
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We believe in supporting you, so you can support others.

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Enjoy a range of benefits including:

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- 12 Weeks Paid Parental Leave
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- Leadership development & career pathways across MedHealth
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- Quarterly social events & recognition programs
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- Wellbeing initiatives & Employee Assistance Program (EAP)
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- Fitness Passport
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- Salary packaging & the ability to purchase additional leave
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- Roadside assistance
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- All the tools and tech you need to thrive
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You are welcome here.

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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

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We are happy to adjust our recruitment process to support accessibility needs.

📌 Service Manager (Port Pirie)
🏢 Medhealth3
📍 Port Pirie