Job Description

Bolton Clarke Groupone of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

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Responsibilities

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- Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio
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- Lead, develop and coach Operations Managers and regional leadership teams
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- Drive performance against service delivery, workforce, customer, quality and financial KPIs
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- Maintain accountability for regional budget performance and financial sustainability
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- Drive workforce productivity, utilisation, service growth and operational efficiency initiatives
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- Lead regional implementation of strategic projects, operational improvements and organisational change initiatives
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- Ensure services are delivered safely and in line with regulatory, funding and contractual requirements
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- Build strong relationships with customers, government stakeholders, community partners and sector networks
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- Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes
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- Foster a culture of accountability, operational excellence and continuous improvement
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About you
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You'll likely bring experience in:

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- Senior operational leadership within aged care, healthcare, community services or another complex multi-site service environment
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- Leading large geographically dispersed workforces and service delivery operations
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- Operational performance management, workforce optimisation and customer outcomes
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- Managing significant budgets and delivering strong financial performance
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- Leading business transformation, operating model change and continuous improvement initiatives
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- Building high-performing leadership teams and creating accountability-driven cultures
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- Influencing and collaborating with executive stakeholders across large organisations
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- Navigating regulated environments with strong governance, quality and compliance requirements
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Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

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About this location:

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A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

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Why Work For Bolton Clarke:

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- Excellent work/life balance with shifts that suit your personal needs
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- A caring team environment with strong clinical and allied health support
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- Career progression and development opportunities
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- Generous salary packaging and not-for-profit tax advantages -- claim up to $18,550 tax free
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- Private health insurance and gym discounts
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- An Employee Assistance Program for staff and family
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Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

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Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

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If you have any further queries, please contact Owen Bealing (**********@boltonclarke.com.au)

📌 Director of Operations (Queensland)
🏢 Bolton Clarke Careers
📍 Queensland