Job Description

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- 3 month contract with possible extension
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- $58.59 per hour + Super
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- Local Council
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- 3 month contract with possible extension
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- $58.59 per hour + Super
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MCJ Appointments is seeking an experienced Senior Applications Support Analyst to support a large local government organisation. This is an excellent opportunity for an ICT professional with strong corporate application support, troubleshooting and service management experience.

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The role Working within the ICT Technical Operations team, you will provide Level 2 support for a broad portfolio of corporate applications. You will investigate complex issues, administer user access, monitor application performance and contribute to system maintenance, enhancements and continuous improvement.

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Key duties

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- Diagnose and resolve complex corporate application issues.
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- Provide Level 2 escalation support to the ICT service desk.
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- Manage application accounts, user access and permissions.
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- Prioritise incidents, problems, changes and service requests within SLAs.
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- Monitor system performance and application availability.
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- Maintain technical documentation and record solutions.
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- Assist with application development, upgrades and enhancements.
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- Work collaboratively with internal ICT teams, vendors and business stakeholders.
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- Provide professional support to technical and non-technical users.
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- Ensure application support activities meet ICT security and compliance requirements.
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About you

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You will bring:

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- Tertiary ICT qualifications or extensive relevant experience.
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- Substantial experience maintaining and supporting corporate applications.
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- Experience with at least two major application areas, such as ERP, GIS, EDRMS, property, customer request, website, facilities or library systems.
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- Strong knowledge of Microsoft 365, Windows 10/11, Citrix, Active Directory and cloud technologies.
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- Experience within a service desk or customer-facing ICT environment.
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- Knowledge of incident, problem and change management processes.
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- Strong analytical, prioritisation and stakeholder communication skills.
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- The ability to explain technical solutions clearly to non-technical users.
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- A current Class C driver's licence.
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Project management qualifications and previous public-sector experience will be highly regarded.

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At MCJ Appoitments, we value our team members highly. In addition to the perks of your new employer, we offer you:

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- A fortnightly pay cycle giving you access to your wages sooner rather than later
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- A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
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- Dedicated consultants to give you all-around support
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- Be recognised as part of the team, and not just a number
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At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity.

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We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability.

📌 Application Support Analyst (New South Wales)
🏢 MCJ Appointments
📍 New South Wales