National HVAC and Refrigeration Pty Ltd – Artarmon NSW
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This role is responsible for coordinating a team of commercial HVAC technicians, ensuring service jobs are scheduled efficiently and customers receive exceptional service. Working from the office in Artarmon, you'll become part of a supportive team culture where your contribution is valued.
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Key responsibilities
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Coordinating and scheduling a team of commercial HVAC technicians
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Managing service bookings, call-outs and planned maintenance schedules
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Communicating with customers regarding service appointments and updates
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Monitoring job progress and technician utilisation
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Liaising with technicians to ensure timely completion of works
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Updating service information and job records using ServiceM8
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Processing work orders, purchase orders and related administration
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Delivering a high standard of customer service and support
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About you
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Previous experience as a Service Coordinator, Scheduler or similar role
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Experience coordinating field-based technicians or tradespeople
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Strong administration and organisational skills
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Excellent communication and customer service abilities
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Experience using ServiceM8 (highly regarded)
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The ability to multitask and prioritise competing demands
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A positive, team-focused attitude
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Onsite parking available
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Great office workplace
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Supportive and experienced team
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Monday to Friday hours, allowing for excellent work-life balance
📌 Service Coordinator (New South Wales)
🏢 National HVAC and Refrigeration
📍 New South Wales
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