Job Description

Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC

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Department: LRLS OLSC Complaints Unit – Sydney NSW

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$102,936 - $113,579 a year

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Full time

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Hybrid

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6d ago , from Department of Communities and Justice NSW

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Office of the Legal Services Commissioner

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- Location - Sydney CBD with versatile working arrangements available
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- Salary - Clerk Grade 5/6, Base Salary ($102,936- $113,579), plus employer's contribution to superannuation and annual leave loading
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Your role

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The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.

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The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.

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This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, with ongoing remote work arrangements at the Department's discretion.

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What you'll do

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In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:

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- Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
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- Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
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- Providing case studies drawn from complaints to legal,



policy and education officers to provide a basis for better education and regulation of the profession.
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- Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
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- Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.
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What we're looking for

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Experience working in a legal regulatory environment, dealing with consumer complaints, preparing submissions and correspondence on complex issues, and knowledge of relevant legislation.

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- Ability to resolve conflict, negotiate and mediate.
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- Ability to manage a large case load, meet deadlines and remain calm under pressure.
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Appointments are subject to a National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

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What We Offer

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We offer a variety of benefits, including:

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- A challenging and rewarding career
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- Flexible, autonomous work environment
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- Competitive pay and conditions
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- Training and development opportunities to build and maintain capabilities
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- Health & Wellbeing and Employee Assistance Programs.
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Want more information? Visit our website to see more information on

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We do work that really matters

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Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

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Applications close: Sunday, 20 September 2026 at 11:59pm AEST.

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For more information about the role or what it's like to work for DCJ, please contact the hiring supervisor Jackson Bova at ************@justice.nsw.gov.au

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Inclusion and Diversity lies at the heart of how we recruit

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We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

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To find out what DCJ are doing to build an inclusive and diverse workforce, visit .

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Other Information

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A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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Thank you for your interest in this role. We look forward to receiving your application.

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Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC (New South Wales)
🏢 Department: LRLS OLSC Complaints Unit
📍 New South Wales