Job Description

Sales Channel Solutions Pty Limited – Lisarow NSW

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Build relationships, nurture customer enquiries and turn genuine opportunities into qualified Discovery Meetings.

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Build relationships, nurture customer enquiries and turn genuine opportunities into qualified Discovery Meetings.

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About the opportunity

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We are seeking a confident, organised and genuinely personable Client Engagement Coordinator to join a growing residential building business based on the Central Coast NSW.

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Our client operates across the residential building sector, supporting customers through both traditional and modular home solutions. With a growing sales operation and increasing customer enquiry, they are looking to strengthen the front end of their customer journey.

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You will engage with prospective customers at different stages of their decision-making journey, build rapport, understand their needs and maintain meaningful follow-up until they are ready to progress.

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Some customers may be ready to speak with a Sales Consultant immediately, while others may require consistent nurturing over a number of weeks or months.

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Your ability to communicate with warmth, listen carefully, qualify opportunities and maintain disciplined follow-up will be central to your success.

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The role

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- Respond to current customer enquiries across multiple lead sources.
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- Make outbound follow-up calls to prospective and existing customers.
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- Build rapport and understand each customer's needs, timing and level of readiness.
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- Qualify prospective customers across areas including budget, land status, timeframe, requirements and readiness to proceed.
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- Nurture longer-term prospects through structured and consistent follow-up.
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- Reactivate existing and older opportunities within the customer database.
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- Book qualified Discovery Meetings for the sales team.
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- Communicate with customers across phone, email and SMS.
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- Coordinate appointment confirmations, changes and follow-up.
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- Maintain accurate customer information, notes and activities within HubSpot CRM.
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- Ensure qualified opportunities are handed over clearly and professionally to the sales team.
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About you

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You may come from appointment setting, internal sales, customer engagement, real estate, building, property, automotive, finance or another environment where relationship-building and disciplined follow-up are important.

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More importantly, you will bring the following qualities and capabilities:

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- Communicates naturally and confidently over the phone.
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- Has a warm, engaging and professional communication style.
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- Enjoys building genuine relationships with customers.
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- Is comfortable maintaining contact with customers over an extended sales cycle.
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- Can recognise buying signals and understand when a customer is ready to progress.
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- Is organised, persistent and disciplined with follow-up.
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- Is comfortable working within a KPI-driven sales environment.
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- Has strong CRM and administrative discipline.
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- Takes ownership of customer communication and follow-through.
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- Works well as part of a collaborative sales team.
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Previous experience within residential building or property would be highly regarded but is not essential.

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Why consider this opportunity?

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You will often be the first meaningful point of contact for a prospective customer and play an important role in shaping their experience with the business.

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For someone who enjoys talking with people, developing relationships and seeing an enquiry progress into a genuine sales opportunity, this is an opportunity to become an integral part of a growing sales operation.

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If you bring warmth, persistence, organisation and robust communication to every customer interaction, we would like to hear from you.

📌 Client Engagement Coordinator (Central Coast Council)
🏢 Sales Channel Solutions Pty
📍 Central Coast Council