Job Description

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- Exceptional consumer goods co. with global presence
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- Office based role, Macquarie Park location, on-site parking, close to public transport
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- Salary $70-75K plus Super(based on skills/experience)
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Join a growing organisation operating across Australia and New Zealand, where you will work in a team to maintain a high level of customer service and communication to all customers, consumers and internal staff members.

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This role is suited to someone who thrives in a fast-paced environment, brings excellent communication and organisational skills, and values working collaboratively within a team.

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Key responsibilities:

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- Taking and entering orders from customers and Sales Representatives
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- Responding to general enquiries/complaints from consumers and clients
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- Sending out price lists, credit applications and catalogues as required
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- Advising customer proof of deliveries and ETA's for their orders
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- Supplying product and order information to customers
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- Organising credits for incorrect invoices/short shipping etc
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- Raising return authorities and credits for customers
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- Liaising with the 3PL partner to advise stock returns, short shipments etc
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- Liaising with the Product Development team on faulty items when required
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- Processing of all majors account orders into Pronto and ensure orders are processed at the warehouse by the required dates
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- General reporting where required on eg sales reports, indents, back orders and sales promotions etc
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To be successful in this role, you will have:

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- 2 years Customer Service experience within wholesale sales and managing shared inboxes
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- Intermediate to advanced Excel skills
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- SAP or similar ERP exposure required
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- Robust organisational and follow through skills
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- Ability to work independently and as part of a team
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- Solutions and problem solving mindset
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- Opportunity to join a new team within a growing business
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- Macquarie Park location, close to public transport, on-site parking
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- Work across a diverse and exciting product portfolio
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- Be part of a collaborative and high-performing team
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- On-site gym
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- Full-time in office, modern office environment
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- A role with genuine impact and scope to make it your own
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Candidates must have unrestricted working rights within Australia to be considered.

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Due to high volume of applications, only successful applications will be contacted.

📌 Customer Service Representative (New South Wales)
🏢 Talent Matters
📍 New South Wales