Job Description

Job Description

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THE ROLEThe Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

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Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

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The Senior Housing Services Officer is a highly skilled housing worker who uses their expertise and knowledge to resolve complex and challenging problems associated with client needs and housing tenancies. They have a key role in coaching,



mentoring and guiding other housing staff and require the capability to work proactively in managing service delivery complexity.

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ACCOUNTABILITIES INCLUDE

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- Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
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- Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
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- Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.
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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

📌 Senior Tenancy And Property Officer (Mildura)
🏢 State Of Victoria
📍 Mildura