Customer Technology Solutions Consultant

Location: Richmond, VA, US (Hybrid)

Industry: Hospitals and Health Care

Work Setting: Hybrid

Are you passionate about helping customers leverage technology to solve business challenges, improve operational efficiency, and maximize the value of digital solutions? We are seeking a customer-focused Technology Solutions Consultant to serve as a trusted advisor and subject matter expert, guiding customers through the evaluation, implementation, adoption, and optimization of technology solutions.

In this highly team-oriented role, you will partner with sales, product, implementation, and customer success teams to deliver exceptional customer experiences. You will combine technical expertise, consultative problem-solving, relationship management, and solution enablement skills to help customers achieve their business objectives while driving adoption, satisfaction, and long-term success.

Key Responsibilities

Customer Consulting & Solution Advisory

- Serve as the primary technology advisor throughout the customer lifecycle, from solution evaluation to adoption and optimization.
- Conduct discovery sessions to understand customer workflows, business challenges, operational needs, and technology requirements.
- Analyze customer objectives and recommend solutions that align with strategic and operational goals.
- Build trusted relationships with customers by providing expert guidance and best-practice recommendations.

Solution Demonstrations & Pre-Sales Support

- Deliver engaging product demonstrations, solution presentations, and consultative discussions to prospective and existing customers.
- Partner with business development and sales teams to identify opportunities and align solutions with customer needs.
- Support solution evaluations by addressing technical questions, business requirements, and implementation considerations.
- Clearly communicate solution capabilities, benefits,



and value propositions to both technical and non-technical audiences.

Customer Onboarding & Adoption

- Develop onboarding strategies that promote successful implementation and long-term adoption.
- Translate business and technical requirements into actionable implementation and readiness plans.
- Support customers throughout onboarding activities to ensure a smooth transition and positive experience.
- Provide guidance on workflow optimization, solution utilization, and change management practices.

Project Coordination & Risk Management

- Collaborate with internal teams to coordinate implementation activities and customer-facing initiatives.
- Identify potential project risks, operational challenges, and adoption barriers.
- Develop mitigation strategies and support issue resolution efforts throughout implementation and post-deployment phases.
- Assist with go-live planning, readiness assessments, and stabilization activities.

Training & Customer Enablement

- Deliver customer education programs, training sessions, and workshops on solution functionality and best practices.
- Develop and provide instructional materials that improve user adoption and solution effectiveness.
- Train internal stakeholders and teams on product capabilities, workflows, and customer value propositions.
- Promote knowledge sharing and continuous learning across customer and internal teams.

Cross-Functional Collaboration

- Partner closely with implementation, product management, customer success, operations,



and commercial teams to ensure successful customer outcomes.
- Communicate customer feedback, enhancement opportunities, and market insights to relevant stakeholders.
- Support continuous improvement initiatives that enhance customer satisfaction and business performance.
- Participate in customer meetings, business reviews, workshops, and industry events as needed.

Required Qualifications

- Bachelor's degree in Business, Information Technology, Healthcare Administration, Computer Science, or a related field, or equivalent professional experience.
- 4+ years of experience in technology consulting, solutions consulting, customer success, software implementation, or a related customer-facing role.
- Experience conducting customer presentations, product demonstrations, workshops, or solution consultations.
- Proven ability to gather requirements and translate business needs into technology solutions.
- Experience working directly with customers and managing multiple projects and stakeholders simultaneously.
- Strong verbal, written, and presentation skills.

Preferred Skills & Experience

- Knowledge of enterprise software, technology platforms, system integrations, connectivity solutions, interoperability, or workflow automation tools.
- Experience supporting SaaS platforms, software implementations, customer onboarding, or adoption initiatives.
- Experience in solution consulting, technical consulting, sales engineering, or customer enablement roles.
- Familiarity with customer success methodologies and organizational change management practices.
- Experience collaborating across product, implementation, customer success, and sales functions.
- Ability to identify implementation risks and develop practical mitigation plans.
- Understanding of operational workflows, business process improvement, and technology transformation initiatives.

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📌 Customer Technology Solutions Consultant (Richmond Valley Council)
🏢 SoTalent
📍 Richmond Valley Council