Job Description

Torrens University Australia – Brisbane QLD

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Student Experience | Customer Service | Higher Education

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About the Chance

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Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?

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As a Student Services Advisor,you'llplay a key role indeliveringa consistent, high-quality campus experience for new and existing students. You'lltake ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolveissuesand help students progress confidently through their studies.

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This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.

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Ifyou'repassionate about student success and delivering service with empathy,accuracyand accountability,we'dlove to hear from you.

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What's in it for you

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- Full-time permanent opportunity based at our Brisbane Campus.
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- Make a visible, meaningful difference to students on campus every day
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- Work collaboratively with academic, professional and student support teams
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- Access professional development and career growth opportunities
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- Be part of a collaborative, inclusive and continuously improving culture
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What You'll Do

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You'llprovide responsive, end-to-end support that helps students access the information,servicesand solutions they need to succeed.

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Responsibilities include:

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- Act as a welcoming first point of contact for students attending campus with questions or concerns
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- Manage student enquiries from beginning to end, meeting service standards and agreedtimeframes
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- Resolve enquiries relating to system access, subjectselection,



enrolment, timetables, studentfinanceand progression
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- Provideaccuratesupport for admissions, transcripts, statements of attainment and academic administration processes
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- Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
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- Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
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- Escalate complex matters appropriately whileremaining a consistent point of contact until resolution
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- Assiststudents to resolve informal complaints and contribute to improved satisfaction,effortand advocacy scores
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- Identifyopportunities to use student feedback and voice-of-customer insights to improve processes and service delivery
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- Participate in team meetings, orientation, informationsessionsand campus events asrequired
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Skills & Experience

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Must Have

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- At least two years' experience in a front-of-house, customerserviceor customer experience role
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- Robust written and verbal communication skills, with the ability to explain information clearly
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- Strong analytical,problem-solvingand decision-making skills
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- The ability to build effective relationships across teams and work collaboratively to achieve outcomes
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- The ability toorganise,prioritiseand work autonomously in a target- and KPI-driven environment
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Nice to Have

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- Experience working in higher education, vocationaleducationor a similarly regulated service environment
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- Working knowledge of Salesforce, MicrosoftDynamicsor comparable case-management systems
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- Understanding of student administration, academicprocessesor international student compliance requirements
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Why Join Torrens?

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At Torrens University Australia,we'retransforming lives through education. As a Certified B Corporation,we'recommitted to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

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Our people are driven by purpose,collaborationand innovation. You'lljoin a diverse community that values accessibility, empathy, resolution,personalisation,speedand choice in every student interaction.

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Together,we'recreating exceptional learning experiences and a supportive environment where students,colleaguesand communities can thrive.

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Hiring Process

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- Application review
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- Interview(s)
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- Reference and background checks
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- Offer
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Should you have accessibility requirements or needs, please contact***************@torrens.edu.aufor confidential support to ensurean equitable, barrier-free application process.

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About Torrens University Australia

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Torrens University Australia is a young, global university committed to transforming lives through education. We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.

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We foster a cooperative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.

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If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at **********@torrens.edu.au

📌 Student Services Advisor (Campus) (Queensland)
🏢 Torrens University Australia
📍 Queensland