Job Description

About the role:

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We are seeking an enthusiastic and motivated Administration officerto join our beautiful Lane Cove office. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.

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Your Duties:

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- Managing Incoming telephone enquiries
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- Managing bookings and rescheduling for NDIS services
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- Front of house duties for the office, greeting clients & customers
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- Allocating new referrals to appropriate clinicians based on experience, location and skill set
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- Ownership of site presentation, cleanliness and events preparation
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- Completing site audits as required
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- Creating and updating electronic records for existing clients
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- Assisting with reporting as required
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- Other additional administration duties as required
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Role requirements:

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- Administration and/or reception experience (desired, but not essential)
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- Previous Health knowledge (desired, but not essential)
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- Focus on providing exceptional customer service
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- Exceptional communication skills with internal & external stakeholders
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- Exceptional attention to detail, organisational and time management skills
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- Ability to work effectively as part of a team
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- Willing to undergo a National Police Check
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- Hold a or be willing to obtain Working with Children or Vulnerable Person check
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We also provide:

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- Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
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- Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
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- Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
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- Opportunities for career progression and advancement due to our priority to promote from within first.
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- Robust and positive reputationwithin our industry, so you can work for a provider that you can be proud of.
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The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

📌 Client Services Officer (New South Wales)
🏢 Ors Group
📍 New South Wales