Job Description

Operations Coordinator – Fire Protection | $70K–$105K + Super

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We're Growing—and We Need the Right Person to Keep Us Running

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At Redmen Fire Protection, we're experiencing exciting growth across our Central Coast and Sydney operations — and we're looking for a highly organised, people-focused Operations Coordinator to be the engine room of everything we do.

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Based in Tuggerah on the Central Coast, if you're the kind of person who loves keeping things running smoothly, solving problems before they become dramas and taking genuine pride in a day well executed — this role was built for you.

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What's In It for You

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Salary: $70,000–$105,000 + Super (depending on experience)

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- Modern, supportive office setting in Tuggerah, Central Coast
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- $2,000 Sign-On Bonus after 12 months
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- $5,000 Loyalty Bonus after 5 years
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- Supportive leadership that values people over process and real conversations over corporate jargon
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- Genuine career pathways into Operations Management, Senior Coordination or Business Operations roles
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About Redmen Fire Protection

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At Redmen Fire Protection, we keep Australian businesses safe—one extinguisher, one inspection, one perfectly maintained system at a time.

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We are a proudly Australian, people-focused team that delivers professional, reliable fire protection services across a diverse range of industries. Behind every site visit is a team that genuinely cares about doing the job properly, supporting one another and delivering exceptional service to our customers.

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We believe in the Redmen way: work hard, do things properly, and finish the day proud of what you've achieved.

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The Opportunity

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This is an office-based role at the centre of our operations — the critical link between our field technicians, our clients, our Philippines-based operations support team and our management team. You'll schedule, dispatch, track, report and resolve, all while keeping a calm head and a positive attitude.

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You'll work in a fast-paced environment where your contribution is visible, valued and directly impacts the quality of service we deliver to our clients every single day.

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What You'll Do

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- Schedule and dispatch field technicians across multiple client sites and service regions.
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- Manage jobs from booking through to completion, ensuring accuracy and timely outcomes.
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- Liaise with clients to confirm appointments, manage enquiries and resolve issues.
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- Oversee and coordinate our operations support agents based in our Philippines office — managing their daily workload, providing guidance and ensuring work is completed accurately and on time.
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- Train and onboard new operations support starters in the Philippines, ensuring they understand our systems, standards and client expectations.
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- Maintain compliance records, job management systems and operational databases.
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- Prepare operational reports and performance summaries for management.
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- Support invoicing processes and general administration functions.
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- Identify and recommend workflow improvements to increase efficiency.
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- Act as the first point of contact for operational queries, escalations and scheduling changes.
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What You'll Bring

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- Experience in operations coordination, scheduling or dispatching — trade or field service industry experience is preferred.
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- Strong organisational skills with the ability to manage competing priorities.
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- Excellent communication skills — confident, professional and clear.
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- Experience managing or coordinating offshore or remote team members is advantageous.
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- Proficiency with job management software, CRMs or scheduling systems.
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- Calm under pressure with a proactive, problem-solving mindset.
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- A collaborative team attitude with a genuine pride in doing things properly.
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- Full working rights in Australia.
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Why Join Redmen?

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Behind every great field team is a great Operations Coordinator. We know that — and we value it. You'll work with a leadership team that listens, a field team that appreciates the work you do, a Philippines-based support team you'll help shape and grow, and clients who notice the difference when things run well.

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This isn't a role where you'll be left to figure things out alone. You'll be supported, trained and genuinely included as part of the Redmen family.

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Ready to Be the Person Who Keeps It All Together?

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If you're an experienced coordinator ready to join a growing, people-focused fire protection company on the Central Coast, we'd love to hear from you.

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Together, we make greatness happen.

📌 Operations Coordinator - Fire Protection | $70K-$105K + Super (Central Coast Council)
🏢 Redmen Fire Protection
📍 Central Coast Council