Job Description

Nursery Warehouse – Ourimbah, NSW
n Monday to Friday | 8:00am – 4:00pm

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Nursery Warehouse is an online nursery based in Ourimbah and is looking for a friendly, confident and reliable Receptionist to join our team.

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This is a full time Monday to Friday position suited to someone who enjoys dealing with people, can think on their feet and is comfortable working independently while also being part of a small team.

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About the Role

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As our Receptionist, you will be one of the first points of contact for our customers and will help keep the day to day operations of the business running smoothly.

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Your responsibilities will include:

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- Answering incoming phone calls and assisting with customer enquiries
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- Greeting customers and assisting them when they arrive to pick up their online orders
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- Responding to general enquiries and directing customers to the right person
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- Light administrative duties and general office support
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- Using Shopify to look up orders, customer details and product information
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- Assisting the team with day to day tasks as required
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- Helping resolve customer enquiries and problems
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- Maintaining a professional and welcoming environment
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- Assisting truck drivers load and unload trucks of plants. Light lifting required
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About You

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We are looking for someone who:

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- Is confident and professional on the phone
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- Has excellent communication and customer service skills
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- Is a good problem solver and willing to use initiative
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- Can work independently without needing constant direction
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- Works well as part of a team
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- Is organised, reliable and able to manage multiple tasks
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- Is comfortable using computers and learning new systems
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- Has a positive and helpful attitude
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- Has some basic knowledge of plants, although this is helpful rather than essential
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You will be required to use Shopify as part of your day to day role. Previous Shopify experience would be an advantage, however training can be provided.

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Previous reception, administration or customer service experience would be highly regarded, however the right attitude, confidence and willingness to learn are just as significant.

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Hours & Employment

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Monday to Friday
n 8:00am – 4:00pm
n Ourimbah, Central Coast NSW

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This is a full time position, paid in accordance with the Clerks – Private Sector Award 2020 (MA000002).

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If you are organised, confident, enjoy helping customers and are looking for a stable Monday to Friday role within a growing local business, we would love to hear from you.

📌 Receptionist (Central Coast Council)
🏢 Nursery Warehouse
📍 Central Coast Council