Job Description

Randstad is excited to be supporting our valued business partner, a global market leader in sustainable building and infrastructure solutions, to source an enthusiastic Customer Service Officer for their high-performing Brisbane team. Recognized as a certified Top Employer, this business combines industry stability with a genuinely supportive, family-focused environment that prioritizes its people.

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About the Company & Culture

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Operating from a up-to-date office in Milton, you will join a fun, dynamic, and well-established team. The workplace boasts premium amenities, including close proximity to public transport, local dining options, and a full kitchen and diner overlooking the river. The organization strongly believes in celebrating effort-offering regular team lunches, marking personal milestones, and hosting structured recognition programs. You will report to an open, approachable management team that actively welcomes new perspectives and fresh ideas.

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About the Role

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This is a 4-month contract position providing dedicated leave cover from September 7th through to December, with set day shifts (Monday to Friday, starting between 7:30 AM - 8:30 AM and finishing between 3:30 PM - 4:30 PM). Serving as a critical operational link, you will manage up to 80 B2B customer enquiries per day, balancing incoming phone requests, email communications, and order management across South East Queensland.

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Key Responsibilities

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- Manage up to 80 customer enquiries and order requests daily via phone and digital channels, ensuring prompt and professional service
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- Process customer bookings and order data accurately within internal operating systems
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- Maintain constant communication with internal sales, production, operations, and scheduling teams to coordinate delivery timelines
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- Utilize problem-solving and conflict resolution skills to address customer questions and escalate complex matters appropriately
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- Collaborate with production schedulers to support smooth operations and maintain optimal service levels
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Skills & Experience

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- High-volume, rapid-paced customer service experience across multiple communication channels
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- Demonstrated ability to navigate multiple computer programs and software platforms simultaneously
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- Exceptional written and verbal communication skills with confidence engaging a broad range of stakeholders and customers
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- Fast learner with strong organizational skills and attention to detail
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- Full availability to commence on September 7th
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- Availability to interview this week
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What's on Offer

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- Market Leader: Work alongside an established, top-tier industry brand with structured processes and strong market backing.
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- Exceptional Culture: Enjoy regular team lunches, milestone celebrations, and an approachable management style.
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- Premium Workspace: Modern Milton location featuring a riverfront kitchen diner, close to vibrant dining and transit hubs.
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- Comprehensive Support: Receive structured initial training to ensure your success from day one.
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** please note successful applicants must undergo a police check and drug and alcohol test **

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Service Scheduler (Queensland)
🏢 Randstad
📍 Queensland