Job Description

Job Description

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Be a part of our Team!

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Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

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With a growing presence in both our boutiques in Collins Street & Chadstone, we are looking for experienced Sales Associates to join us.

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As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client.

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If you have a passion for exceptional customer service, creating memorable moments and enjoy working in a dynamic and inclusive team, we welcome you.

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HOW WILL YOU MAKE AN IMPACT?

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As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

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Your responsibilities will include:

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1. SALES ACHIEVEMENTS

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- Deliver exceptional client experiences in line with Cartier's service excellence standards.
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- Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
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- Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
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2. CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

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- Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
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- Strategically grow and manage your client portfolio to maximize engagement and sales potential.
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- Execute targeted CRM actions to strengthen client connections and drive repeat business.
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- Represent Cartier as a true Ambassador during client events and exclusive activations.
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3. DAILY BOUTIQUE OPERATIONS

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Operational Excellence

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- Uphold the highest standards of operational compliance across all boutique procedures and policies.
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- Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.
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One Team Culture

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- Embody Cartier's values and contribute to a team-oriented, positive team spirit.
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- Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.
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HOW WILL YOU EXPERIENCE SUCCESS WITH US?

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At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

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To truly thrive in this role, you'll bring:

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- Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
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- Communicate fluently in English and a second language is advantageous.
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- Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
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- Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
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- Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture
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HOW DO WE KEEP YOU SMILING?

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- The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
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- A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
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- A generous salary with a market leading incentive scheme
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- This role will help build your knowledge and experience in all aspects of Luxury Retail
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- Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.
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📌 Sales Associate - Part Time - Melbourne (Victoria)
🏢 Richemont Iberia
📍 Victoria