Job Description

Whether you are an experienced tradesperson ready to step off the tools or a skilled estimator looking for a change of pace, this role is for you.

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About us

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At Motorserve, we are not just about repairing cars, we are about creating confidence on the road and building a workplace where our people thrive. For over 20 years, Motorserve has been a trusted name in the automotive servicing, repairs, and maintenance industry across Australia. As part of the IAG/NRMA family, we combine the strength of a leading insurance group with the hands‐on expertise of a dedicated service team.

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Our mission is to deliver exceptional workmanship and customer care every time. With a growing team nationwide and a reputation for quality, we are expanding fast and we want passionate, skilled technicians to grow with us.

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Key Responsibilities

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- Review damaged vehicle to determine the scope of work and most cost effective and efficient method of repair.
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- Manages liaison with Insurance Assessors
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- Responsible for ordering parts once customers confirm their repair booking
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- Booking repair jobs according to requirements based on size mix, number of jobs and dollar value.
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Requirements

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- Sound computer and office skills
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- Critical thinking capabilities
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- Excellent team player
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- Exceptional communication and problem-solving skills
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What we offer

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At Motorserve, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

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- Exclusive Perks: As part of the IAG/NRMA family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
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- Bonus & Incentives:Get rewarded with an annual performance bonus, and if you know anyone outstanding we also offer referrals a $1,000 cash bonus for employee referrals. Go in the running to receive our employee of the year award which includes a paid holiday.
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- Work-Life Balance - No weekend work because we know life exists outside the workshop.
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- Career Growth:At Motorserve we big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
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- People First Focus:We put our people at the heart of everything we do, your safety and wellbeing come first.
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- Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.
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Ready to Step Up?

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This is more than a job it's a chance to learn, grow, and be part of a trusted brand that invests in its people.

📌 Vehicle Estimator (Hatfield)
🏢 Motorserve
📍 Hatfield