Job Description

Looking for a role that offers variety, stability and a great team culture?

n

We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.

n

The Role

n

As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.

n

Key Responsibilities

n

n
- Managing inbound and outbound customer calls
n
- Coordinating bookings, service requests and maintenance enquiries
n
- Responding to customer enquiries via email and CRM platforms
n
- Liaising with customers, contractors and internal teams
n
- Managing customer cases through to resolution
n




- Maintaining accurate customer records and documentation
n
- Assisting with invoicing and administrative tasks
n
- Building strong customer and stakeholder relationships
n

n

What You Bring

n

n
- Strong written and verbal communication skills
n
- Ability to multitask and manage competing priorities
n
- A proactive and solutions-focused approach
n
- Experience using CRM systems
n
- Strong attention to detail and organisational skills
n
- A positive attitude and team-first mindset
n

n

Why Join?

n

n
- Monday to Friday, 9am – 5pm hours
n
- Hybrid work options after training
n
- Free onsite parking
n
- Supportive and cooperative team environment
n
- Opportunity to develop across multiple areas of the business
n
- Growing national business with long-term career opportunities
n
- Fast-paced role offering variety and autonomy
n

📌 Customer Service Specialist (Victoria)
🏢 Weploy
📍 Victoria