Job Description

Customer Service Specialist - Call Centre | Business & Banking

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Location: South Eveleigh, Sydney
n Pay Rate: $38 per hour + Super
n Hours: Full-time (38 hours/week)
n Schedules are provided with 1 month's notice for consistency.
n Hybrid Flexibility: 50/50 split between office and home (following successful completion of training).

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What You'll Be Doing

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- Answering queries regarding general business accounts, corporate cards, and digital banking.
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- Managing customer complaints and navigating complex emotions with empathy and professionalism.
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- Maintaining focus and quality while managing a consistent flow of incoming calls.
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- Ensuring high attention to detail when updating records and processing requests.
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What We Are Looking For

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- Exceptional verbal and written communication skills.
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- The ability to truly hear the customer's needs and provide right-first-time solutions.
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- Comfort handling back-to-back calls and managing difficult conversations.
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- Commitment to the full contract duration.
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Why Join Us?

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- World-Class Training: A comprehensive 6-week training program to ensure you are fully equipped for success.
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- Career Growth: Exposure to the corporate banking sector with genuine opportunities for career development.
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- Modern Workspace: Work from our flagship South Eveleigh precinct, featuring incredible amenities and a collaborative culture.
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Note: Please flag any pre-planned annual leave during the application process.

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we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

📌 Call Centre Financial Services (New South Wales)
🏢 Rashi Joshi
📍 New South Wales