Job Description

Job Description

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XtraClubs is looking for an experienced Retail Manager to lead our new Parramatta club. If you are a people-focused leader with experience managing a busy customer-facing operation, developing high-performing teams and delivering an exceptional customer experience, this is an opportunity to take ownership of your own location within a growing wellness brand. About the role

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As Retail Manager, you will own the performance and day-to-day operation of the Parramatta club. You will lead the team, manage staffing and budgets, maintain strong safety and operating standards, and ensure every member receives a consistently excellent experience. This is a hands-on leadership role covering people management, commercial performance, customer service, workplace safety, facility presentation, maintenance coordination and incident management.

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Key responsibilities

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- Lead, recruit, train, coach and performance-manage Club Attendants
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- Build and manage rosters that meet customer demand and labour budgets
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- Oversee the club's daily operations, presentation, cleanliness and safety
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- Ensure compliance with company policies, standard operating procedures and workplace health and safety requirements
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- Maintain consistently high customer service standards across every member touchpoint
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- Manage escalated member concerns professionally and ensure issues are resolved
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- Monitor club budgets and performance, analyse variances and identify opportunities to improve efficiency
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- Coordinate contractors, suppliers, technicians and internal support teams
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- Conduct regular operational and safety checks and arrange required maintenance
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- Manage and document incidents, corrective actions and follow-up requirements
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- Support membership growth, retention and local promotional activities
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- Provide clear operational and performance reporting to senior management
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What we're looking for Essential:

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- Proven leadership and people-management experience in a retail, wellness, fitness, leisure, hospitality or comparable customer-facing environment
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- Demonstrated ability to recruit, train, coach and performance-manage frontline employees
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- Robust customer service and communication skills, including experience resolving escalated concerns
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- Experience preparing rosters, managing labour costs and operating within budgets
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- Sound knowledge of workplace health and safety, incident reporting and corrective-action processes
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- Strong organisational, commercial and problem-solving skills
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- Confidence coordinating contractors, suppliers and maintenance activities
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- Competence using rostering, booking, access-control and standard office software
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- Current
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First Aid and CPR certification, or willingness to obtain these before commencing Desirable:

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- A diploma or degree in business, hospitality management or a related field
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- Previous responsibility for a site-level budget or profit and loss performance
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- Experience in the wellness, fitness, leisure, hospitality or retail sectors
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- Experience in a multi-site or high-volume operation
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- Experience supporting grand openings, local partnerships, events or member-engagement initiatives
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What's in it for you

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- Take ownership of the performance and culture of your own club
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- Join a growing Australian wellness and lifestyle brand
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- Work with a supportive and collaborative leadership team
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- Enjoy genuine autonomy and opportunities for career development
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- Help establish a new XtraClubs community in Parramatta
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This is a permanent, full time, on-site position. Availability across the club's operating hours, including some early mornings, evenings and weekends, will be required. Salary: $80,000–$90,000 per annum plus superannuation.

📌 Retail Manager (Parramatta)
🏢 XTRA WELLNESS
📍 Parramatta