Multimedia Technology is an Australian IT wholesaler supplying technology products and solutions to a large and diverse customer base. We are a fast-moving business that values initiative, accountability, and people who take genuine ownership of their roles.

Reporting to the Finance Manager, you will be responsible for managing a portfolio of customer accounts while providing senior-level oversight across key credit and accounts receivable functions. This role takes ownership of complex credit matters, supports effective credit and collections processes, and works closely with internal stakeholders and customers. This role also provides guidance to our other Credit team members, helping maintain consistent processes and standards across the credit function.

Key Responsibilities

- Manage a portfolio of customer accounts, with responsibility for the timely collection and management of outstanding debt.
- Take ownership of debtor ageing, maintaining the AR ledger and regularly reviewing aged debtor balances and collection priorities.
- Assess customer risk and perform credit analysis, including evaluating the creditworthiness of potential and existing customers and monitoring appropriate credit limits.
- Manage complex and escalated collection matters, including payment plan negotiations and preparing write-off proposals where required.
- Review and follow up new account applications to ensure completeness, accuracy and timely completion.
- Ensure customer account reconciliations are accurate, current and appropriately maintained.
- Process and reconcile daily incoming payments and cash allocations across multiple payment methods.
- Manage and monitor COD accounts, ensuring a consistent and well-controlled process.
- Take ownership of held-order reviews and order releasing in line with credit policies and customer risk.




- Identify opportunities to improve credit processes, systems and workflows, and contribute to the implementation of continuous improvement initiatives.
- Develop and maintain effective relationships with customers and internal stakeholders across the business.
- Provide advice and support on credit-related matters to relevant internal teams.
- Undertake general administrative and customer service activities, including re-sending invoices and responding to and resolving customer queries.
- Assist with additional responsibilities as required.

About You

We are looking for an experienced and proactive credit professional who can operate confidently across the broader credit function. You will ideally have:

- Solid experience in an accounts receivable and credit environment.
- Demonstrated experience managing a customer portfolio and taking ownership of complex credit and collection matters.
- Knowledge of credit management, debt collection processes and accounts receivable procedures.
- Experience providing guidance, support or mentoring to other team members.
- Strong credit assessment and analytical skills, with the ability to assess customer risk and make sound commercial decisions.
- Exceptional written and verbal communication skills, with the confidence to communicate effectively with customers and internal stakeholders.
- Solid attention to detail and a high level of accuracy.
- Strong organisational and time-management skills, with the ability to prioritise competing demands.
- Experience with Microsoft Dynamics 365 Business Central highly regarded.
- Experience in debtor insurance & insolvency process would be advantageous.

The successful applicant will receive a competitive salary package, on-the-job training and assistance with ongoing professional development.

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📌 Experienced Credit Officer (Williamstown)
🏢 Multimedia Technology
📍 Williamstown