Job Description

Director of Operations - Home & Community Support

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Lead a large-scale operational portfolio delivering essential community services, while driving performance, growth and customer outcomes across one of Australia's leading home care organisations.

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Bolton Clarke is Australia's largest independent not-for-profit aged care provider, supporting more than 130,000 customers nationally through our Home & Community Support services. As we continue to evolve in a changing aged care landscape, we are seeking an experienced operational leader to deliver exceptional customer outcomes, sustainable business performance and workforce excellence across a major regional portfolio.

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Reporting to the Chief Operating Officer, Home & Community Support, you will provide strategic and operational leadership across multiple service locations, leading high-performing teams to achieve quality, workforce, customer and financial outcomes.

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Your responsibilities:

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- Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio
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- Lead, develop and coach Operations Managers and regional leadership teams
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- Drive performance against service delivery, workforce, customer, quality and financial KPIs
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- Maintain accountability for regional budget performance and financial sustainability
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- Drive workforce productivity, utilisation, service growth and operational efficiency initiativesLead regional implementation of strategic projects, operational improvements and organisational change initiatives
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- Ensure services are delivered safely and in line with regulatory, funding and contractual requirements
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- Build robust relationships with customers, government stakeholders, community partners and sector networks
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- Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes
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- Foster a culture of accountability, operational excellence and continuous improvement
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About you

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You'll be a proven executive or senior operational leader who thrives in large, complex service environments and is passionate about delivering meaningful outcomes for customers, employees and communities.

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You'll likely bring experience in:

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- Senior operational leadership within aged care, healthcare, community services or another complex multi-site service environment
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- Leading large geographically dispersed workforces and service delivery operations
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- Operational performance management, workforce optimisation and customer outcomes
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- Managing significant budgets and delivering strong financial performance
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- Leading business transformation, operating model change and continuous improvement initiatives
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- Building high-performing leadership teams and creating accountability-driven cultures
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- Influencing and collaborating with executive stakeholders across large organisations
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- Navigating regulated environments with strong governance, quality and compliance requirements
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Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

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- Senior leadership role reporting directly to the COO, Home & Community Support
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- Significant operational portfolio with genuine influence on strategic and commercial outcomes
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- Hybrid working environment with flexibility to balance office and home working
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- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
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- A work culture that values you and invests in your career
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- Options for additional purchased leave
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- Employee Assistance Program for you and your family
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Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

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Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

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If you have any further queries, please contact Owen Bealing ()

📌 Director of Operations - Home & Community Support (New South Wales)
🏢 Bolton Clarke
📍 New South Wales