Job Description

As Café Manager, you'll be responsible for leading, motivating and managing the FOH team, running busy daily service efficiently, staff rostering, training and performance management, maintaining a high standard of customer service, ensuring the café is clean, organised and presentation-ready, handling customer feedback professionally, working closely with the owners to improve systems, service and profitability, and jumping on the floor, POS or coffee when required.

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Key responsibilities

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Leading, motivating and managing the FOH team

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Running busy daily service efficiently

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Staff rostering, training and performance management

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Maintaining a high standard of customer service

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Ensuring the café is clean, organised and presentation-ready

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Handling customer feedback professionally

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Working closely with the owners to improve systems, service and profitability

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Jumping on the floor, POS or coffee when required

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About you

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Excellent leadership and communication skills

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Confident and fast using POS systems — Square experience is a big advantage

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Robust understanding of busy café operations

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Barista/coffee knowledge highly regarded

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Excellent organisation and problem-solving skills

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Ability to manage and motivate a team

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Reliable, punctual and professional

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A positive, energetic personality with a genuine love for hospitality

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Attractive salary/package for the right candidate

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Supportive owners who are actively involved in the business

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Opportunity to have a real impact on the operation

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Great team and strong local customer base

📌 Cafe Manager (New South Wales)
🏢 Bertoni Balmain
📍 New South Wales