Job Description
Accor is thePacific's largest and fastest-growing hotel groupwith a network of more than5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.
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Conveniently located beside Mackay Airport, ibis Mackay offers modern accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.
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As part of Accor, one of the world's leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.
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Job Description
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We're looking for an experienced and dynamic Restaurant Manager to join our leadership team. You will play a key role in overseeing all aspects of daily operations of the food and beverage offering, delivering memorable guest experiences, leading service excellence, and developing our people.
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- Lead front-of-house food & beverage operations, delivering friendly, professional service
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- Manage restaurant and bar teams, planning daily activities
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- Manage guest issues and support emergency response procedures
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- Ensure clear communication through service logs and cross-department collaboration
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- Drive performance against budgets, service standards, and customer satisfaction targets
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- Support team training, inductions, and compliance with food safety, safe work and hygiene standards
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- Manage inventory, coordinate with suppliers,
and implement cost control measures to optimise profitability while maintaining quality
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- Demonstrate solid problem-solving and conflict resolution skills in a fast-paced, dynamic environment
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- Represent the restaurant professionally and build lasting relationships with customers, staff, and community stakeholders
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Qualifications
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Qualifications
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- A demonstrated passion for leading the next generation of hospitality leaders.
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- Previous experience in restaurant management or a supervisory role within the food service industry
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- Ability to support and guide team members to reach operational expectations
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- Strong organisational skills and time management
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- Strong interpersonal and problem-solving abilities
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- Excellent interpersonal skills and presentation
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- Excellent communication skills, both written and verbal
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- Proficiency with restaurant management software and Point of Sale (POS) systems
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- Solid understanding of inventory management, cost control, and budget management
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- Experience with staff scheduling, recruitment, and performance management
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- Ability to work collaboratively with diverse teams and foster an inclusive workplace environment
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- Familiarity with Australian food safety regulations and local compliance requirements
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- Hold current Responsible Service of Alcohol(RSA - or ability to obtain)
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- Flexibility to work evenings, weekends, and holidays as operational needs require
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- Full working rights in Australia
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Additional Information
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With over 400 hotels in Australia and 5,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.
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📌 Restaurant Manager (Mackay)
🏢 Acco
📍 Mackay