Job Description

Mercy Community are on the search for a dynamic Team Manager to guide our Family and Child Connect Program based in Toowoomba. This is a Permanent Full-time opportunity, working alongside a well experienced team and Senior Program Manager.

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The successful applicant will provide senior leadership in the development and implementation of high-quality service delivery, networking and regional engagement of the local service system, and ensure quality practice and strategic relationships with government and NGO services.

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This role involves but not limited to -

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- Ensure that the program areas operate in accordance with Mercy Community' and co-agency policy, procedures and values, service schedules, accreditation requirements and other relevant protocols in close consultation with the line manager.
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- Oversee the effective management of critical and non-critical incidents in line with organisation and legislative requirements, and in consultation with the Program Manager/Senior Program Manager.
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- Proactively establish and maintain a professional and effective working relationship with the Department of Child Safety, Youth & Women (DCSYW), mandatory reporters and other key stakeholders to ensure the excellent reputation ofMCprograms in the broader community.
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- Prepare reporting against service agreements or any other reports required and submit these reports to the manager in required timeframes.
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- Provide direct assistance to employees in the management of their relationships and therapeutic engagements with all stakeholders
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About you

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As the successful applicant, you will possess:

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- Tertiary degree or above in Social Work, Behavioural Sciences, Psychology or related discipline.
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- Extensive experience in conducting safety and risk assessments, family support and intervention services; focusing on neglect and domestic violence.
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- Sound understanding and knowledge of the Queensland child protection system
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- Queensland Provisional Green or above Driver's License
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- Current and valid Paid Blue Card (Queensland Working with Children Check) or ability to apply
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- Evidence of current vaccination against whooping cough (or willingness to obtain prior to commencement)
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Why Mercy Community

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Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, young people, and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

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Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

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- Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
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- Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
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- Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
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- Free annual influenza and/or other vaccination reimbursements
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- Benyfits – is an employee advantages program designed to help you save money on living costs
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We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

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Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.

📌 Team Manager (FaCC) - Toowoomba (Toowoomba Regional)
🏢 Mercy Community Service
📍 Toowoomba Regional