Job Description

Strathfield College provides quality education to international students through a range of vocational courses in NSW and VIC. It a great place to be a part of a vibrant team and assist students in successfully completing their courses.

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We are seeking a vibrant and detail-oriented team members to join ourSydney campus as Student Support Officer

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The role is based in our Sydney campus. These position is crucial for providing our students with courteous, informed, and high-quality customer service, as well as assisting with the overall delivery and management of our programs.

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Qualifications & experience

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- Solid communication skills and attention to detail.
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- Some RTO and Customer Service Experience Preferred
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- Microsoft Office suite and other standard software
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- Able to work in a team and/or autonomously
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- Outgoing Personality
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Tasks & responsibilities forStudent Support Officer :

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- Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner
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- Attending the reception desk in absence of Student Services Officer.
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- Assisting with Student enrolment, Intakes and Orientations
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- Arranging applicable suspension of studies, deferment, extensions, withdrawals, leave of absence, change of campus, and other changes related to students' course
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- Monitoring academic progress as per the "Course Progress Policy" and follow up with all the required steps such as Warning letters, Intervention strategy, support log.
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- Conducting face-to-face meeting or call over the phone as an intervention meeting with the students
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- Monitoring the course completion rate, the finishers list, and assisting with the graduation ceremony.
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- Liaising between students and trainers for academic support.
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- Liaising with other team members in Admission and Finance departments
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- Assisting with the administrative duties of programs
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- Any other duties are requested time to time by the Director of Studies to support the faculty and/or Campus
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- An empathy with and ability to communicate with students from diverse cultural backgrounds
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This is a full-time role [ 37.5 hours per week; Monday–Friday; onsite] and the employment will be under an ABN contract with an agreed hourly rate.

📌 Student Services/ Support (New South Wales)
🏢 Strathfield College
📍 New South Wales