Job Description

Reservations & Operations Coordinator - Down Under Tours

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Connecting Cairns & Tropical North Queensland - that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.

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As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests - juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.

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What you'll be doing:

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- Entering FIT email bookings and recent group bookings/amendments
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- Answering phone calls - queries, confirmations and new bookings
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- Completing AM and PM checklists with confidence
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- Helping Operations dispatch coaches and fielding driver queries on pickups
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- Communicating with drivers via radio
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- Assisting agents and guides with confirmations and amendments by phone
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- Building rapport with drivers - understanding their restrictions, coach types and luggage capabilities
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- Completing scheduling for charter and FIT efficiently
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- Dispatching all drivers with paperwork each morning
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- Cross-hiring vehicles when we're at capacity
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- Completing groups checklists accurately
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What you'll bring:

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- Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
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- Strong planning and organisational skills, with sharp attention to detail
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- Self-motivation, flexibility and reliability
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- A genuine, strong client focus
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- An interest in building your knowledge of the tourism industry and distribution chain
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- The ability to compile basic reports
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- A calm head under pressure
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This role requires weekend work as part of the roster.

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Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland

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Collaborate with a supportive leadership team that champions innovation and continuous growth

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Enjoy opportunities for professional development and genuine career progression

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Step into a role where your contributions are seen, valued, and celebrated

📌 Reservations & Operations Coordinator (Cairns Regional)
🏢 Down Under Tours
📍 Cairns Regional