Job Description

Support children and young people in Out-of-Home Care and drive positive outcomes by embedding trauma-informed, culturally safe practices and ensuring compliance with standards and legislation.

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About the Role

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The On Call Incident Response role is a full time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am, Wednesdays to Sundays.

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Why You'll Love Working With Us

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- Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
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- Paid training and professional development
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- Opportunities for career development and growth pathways
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- Supportive and values-driven team culture
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- Discounts on dining, travel, and retail
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What You'll Be Doing

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- Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
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- Promote safe, nurturing, and culturally respectful environments for all individuals in our care
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- Respond promptly and effectively to any incidents that occur during shifts
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- Provide oversight, direction, and reassurance to on shift teams
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- Step in to cover staffing vacancies or emergencies when required
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- Review the care environment to maintain a clean, safe home for young people
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- Ensure rostered staff comply with WHS requirements
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What You'll Bring

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- Minimum Diploma in community services, youth work, or social work
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- Knowledge of trauma-informed and therapeutic care practices
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- Strong documentation and compliance capability
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- Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
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- Current driver's license, reliable vehicle, and probity clearances
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About Us

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We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, Responsive—we foster a supportive, collaborative culture that prioritises safety, wellbeing, and positive futures.

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We Celebrate Diversity

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Lifestyle Solutions is an Equal Employment Opportunity (EEO) employer. We welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and culturally and linguistically diverse backgrounds.

📌 On Call Incident Response Officer (New South Wales)
🏢 Lifestyle Solutions
📍 New South Wales