Job Description

Smile Partners Australia – Shailer Park QLD

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At SmileStyle Orthodontics, we're a leading orthodontic practice committed to making every patient feel valued and cared for. Our patient-centric approach, combined with cutting-edge technology and a supportive work environment, makes us a great place to build your career.

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We're seeking an Orthodontic Receptionist to join our team and act as the first point of contact in our practice!

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You'll play a vital role in shaping each patient's journey - from the very first smile at the front desk to their final wave goodbye.

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The Orthodontic Receptionist reports to our Practice Manager and is an integral part of the front office team across our Shailer Park & Capalaba locations.

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This is a great opportunity to join a warm, professional and purpose-driven team where your role truly makes a difference. You'll create calm, confident and positive patient experiences and work alongside a highly experienced specialist team.

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Perks

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- Our team enjoys a 4-day working week
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- Strong training and support to advance your dental career
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- We love recognising and celebrating the achievements of our team
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- We're a supportive, motivated, and fun working environment!
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- Access an Employee Assistance Programme and benefits including retail discounts & gym memberships
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About You

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Own transport is essential,



to travel between Shailer Park & Capalaba practices

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This role combines high-level customer service with administrative support to provide excellent patient care

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You have a warm, professional manner and a genuine love for excellent customer service

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Advanced computer literacy is essential

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Strong attention to detail, organisation, and communication skills

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You keen to learn, grow and contribute to the practice

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About the Role

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Warmly welcome patients and visitors with a friendly and professional approach.

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Answer telephone calls and emails promptly and provide accurate information regarding appointments and services.

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Efficiently manage the appointment schedule, including new patient consultations, commencement of orthodontic treatment, observations, treatment adjustments and periodic reviews.

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Support patients through the check-in and check-out process, including payment processing and scheduling follow-up appointments.

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Assist with the collection and review of medical histories, patient information and consent forms.

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Maintain a tidy and welcoming reception environment and uphold patient confidentiality at all times.

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Liaise closely with our clinical team to ensure timely, coordinated and exceptional patient care.

📌 Orthodontic Receptionist (Queensland)
🏢 Smile Partners Australia
📍 Queensland