Job Description

Customer Service (Ecommerce) & Support – Help Us Build Something Great!

n

LAVANA Jewellery

n

About Us

n

We are an Australian-owned family business with more than 20 years' experience in the jewellery industry and the team behind LAVANA Jewellery, an online ecommerce jewellery brand launched in 2025.

n

Now entering our second year, LAVANA is an exciting and growing part of our business, with a strong focus on beautiful product, exceptional customer experience and continued growth.

n

We're looking for a proactive and highly organised Customer Service (ecommerce) & Support team member to play an important role in our next stage: helping our customers, supporting online sales, packing orders and ensuring the day-to-day operations behind the brand run seamlessly.

n

This is a hands-on role in a fast-paced, entrepreneurial business where you'll have the opportunity to make a genuine impact as LAVANA continues to grow.

n

The Role

n

More than just answering customer enquries, this role is all about turning every interaction into a standout customer experience. You'll be guiding customers, managing orders, helping pull product for publicity and influencers, keeping things running behind the scenes, and playing a key part in building a seamless online store.

n

You'll be based in our Sydney CBD headquarters right near Sydney Town Hall, working alongside the owners, our marketing and operations team who can support you to be a success in your role!





n

This is a full-time permanent role (Monday - Friday 9 - 5pm) with a long term view.

n

What You'll Be Doing

n

n
- Responding to customer enquiries via live chat, email, and social media
n
- Recommending products and assisting with purchases
n
- Managing orders, tracking deliveries, handling returns and exchanges
n
- Updating product listings and stock levels
n
- Assisting with packing, order prep and occasional laser engraving (training provided)
n
- Supporting online store operations and collaborating with marketing, design & fulfilment
n
- Contributing to process improvements and customer insights
n
- Willing to do a variety of tasks we start this new venture
n

n

What We're Looking For

n

n
- Friendly, confident communicator with a customer-first mindset
n
- Organised, detail-oriented, and comfortable juggling tasks
n
- Tech-savvy and quick to learn current tools (Shopify experience a bonus)
n
- Positive, proactive, and ready to grow with a startup team
n

n

Bonus Points For

n

n
- Experience in online sales, e-commerce, retail, or customer service
n
- Interest in jewellery, fashion or design
n
- A "jump in and help" attitude
n

n

What You'll Get

n

n
- A supportive, energetic team environment
n
- Hands-on training and room to grow
n
- Exposure to all areas of the business
n
- Generous staff discounts and the occasional sparkle!
n

📌 Customer Service (ecommerce) & Support (New South Wales)
🏢 Moi Moi Fine Jewellery
📍 New South Wales