Job Description

Take Your Safety Career Global with ISS at Brisbane Airport

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Join our People & Culture team based onsite at Brisbane Airport for this Full Time position.

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You will work closely with operational leaders and employees across the business, providing practical HR advice and ensuring our people processes are applied consistently and fairly with a strong focus on employee relations and supporting leaders to effectively manage their people.

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About the Role

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As a People and Culture Coordinator, you will play an important role in supporting the day-to-day delivery of People & Culture services across ISS operations at Brisbane Airport.

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Your responsibilities will include:

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- Provide expert HR and employee relations advice to leaders on performance management, conduct, attendance, employee relations matters, and the interpretation of Awards, Enterprise Agreements, policies, and legislation.
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- Manage employee relations casework, including workplace investigations, performance improvement processes, disciplinary matters, absenteeism management, and employee meetings.
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- Prepare and maintain employee relations documentation and records, ensuring all correspondence, case files, outcomes, and actions are accurate, confidential, and compliant.
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- Support employee lifecycle activities, including onboarding, offboarding, engagement initiatives, consultation forums, and employee communication processes.
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- Monitor, analyse and report on people metrics, providing insights on absenteeism, turnover, performance, workforce trends, and retention opportunities.
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- Collaborate with leaders and the broader People & Culture team to deliver HR initiatives, improve employee experience,



and drive continuous improvement across the business.
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What You'll Get:

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- Competitive salary package with free parking at Brisbane Airport.
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- Ongoing learning and development opportunities to support your career growth.
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- Recognition and reward programs, including the ISS GEM Awards.
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- Comprehensive wellbeing support, including wellbeing resources and financial wellbeing tools.
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- A collaborative and inclusive team culture where diversity and teamwork are valued.
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- The prospect to make a meaningful impact on employees, leaders, and workplace culture.
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What You'll Bring:

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- Proven experience in employee relations and HR case management, including performance management, workplace investigations, conduct matters, and policy interpretation.
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- Strong knowledge of employment legislation, Awards, Enterprise Agreements, and HR best practice.
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- Excellent stakeholder management skills, with the ability to build relationships and provide practical, commercially focused advice to leaders.
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- Highly developed communication, organisational, and administrative skills, with strong attention to detail and the ability to manage competing priorities.
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- Experience analysing people data and HR metrics to identify trends and support workforce planning and continuous improvement initiatives.
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- Relevant tertiary qualifications in Human Resources, Business, or a related discipline, combined with a high level of professionalism, discretion, and confidentiality.
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Why Join ISS

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At ISS, you will be part of a global organisation where you can build your career, make a meaningful difference and work alongside people who are passionate about creating great workplaces.

📌 Human Resources Coordinator (Queensland)
🏢 ISS Facility Services Australia and New Zealand
📍 Queensland