Job Description

n
- Reporting to the General Manager, Advice & Customer Operations
n
- Are you a strategic risk leader who can influence at the executive level, lead transformational change, and embed a strong risk culture across a customer-focused business?
n

n

We are seeking an experienced Head of Advice & Customer Risk to lead the operational and transformational risk agenda across our Advice & Customer Division. This is a highly visible leadership role responsible for strengthening Line 1 risk management, governance, controls and risk culture, while enabling the safe and successful delivery of strategic priorities and customer outcomes.

n

Reporting to the General Manager, Advice & Customer Operations, you will partner closely with senior executives and business leaders to ensure risk management is practical, commercially focused and embedded in the way we operate.

n

About The Role

n

As Head of Advice & Customer Risk, you will lead the Division's Line 1 risk function, providing strategic direction and oversight across operational risk management, governance frameworks and transformation initiatives.

n

You will play a critical role in helping the business navigate an evolving regulatory environment while fostering a culture where risk ownership and customer outcomes go hand in hand.

n

Key Responsibilities

n

n
- Lead the Division's Line 1 risk function and overall risk agenda.
n
- Oversee operational risk activities including risk and control assessments, incidents, issues, obligations and remediation.
n
- Drive delivery of the risk transformation program and associated initiatives.
n
- Partner with business leaders to manage risk across operations, customer initiatives and strategic change.
n
- Strengthen governance,



accountability and decision-making frameworks across the division.
n
- Develop and embed risk policies, standards, processes and reporting aligned to enterprise frameworks.
n
- Oversee vendor and third-party risk management activities.
n
- Provide risk insights, reporting and recommendations to senior leadership forums.
n
- Build risk capability and a proactive risk culture through coaching and education.
n
- Lead and develop a high-performing team, fostering engagement, accountability and continuous improvement.
n

n

About You

n

n
- Degree qualified in Business, Commerce, Law, Risk Management or a related discipline.
n
- 10+ years' experience in risk, governance, compliance or operational leadership within financial services or another highly regulated industry.
n
- Proven advice risk experience and experience in leading risk transformation programs.
n
- Robust understanding of operational risk, control frameworks, compliance and governance.
n
- Demonstrated ability to translate enterprise frameworks into practical business outcomes.
n
- Exceptional stakeholder management, communication and influencing skills.
n
- Strong commercial judgement and ability to balance risk, customer outcomes and business priorities.
n
- Experience building risk capability and leading high-performing teams.
n

n

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

n

Please note that applications from agencies will not be considered at this time.

n

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

📌 Head of Advice and Customer Risk (Queensland)
🏢 Insignia Financial
📍 Queensland