Job Description

Rooms Division Manager | Luxury Hotel | QLD

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Sunshine Coast, QLD
n $120K–$130K + Super + 10% Bonus

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THE ROLE

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An exceptional leadership opportunity is available for an experienced Rooms Division Manager to join a luxury hotel on Queensland's stunning Sunshine Coast.

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Reporting directly to the General Manager and leading two direct reports, you will take ownership of the strategic leadership and day-to-day performance of the hotel's Front Office and Housekeeping operations, including associated contractor services.

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This is a senior operational role for an accomplished luxury hotel professional who combines exceptional guest service standards with strong commercial acumen and an ability to inspire high-performing teams.

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As Rooms Division Manager, you will play a pivotal role in delivering a seamless guest journey while ensuring operational efficiency, strong financial performance and consistently high luxury service standards.

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Your responsibilities will include:

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- Provide strategic and operational leadership across Front Office, Housekeeping and associated contractor services
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- Lead, mentor and develop a high-performing Rooms Division team
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- Ensure guest arrivals, departures, room allocations and communications are managed seamlessly and in line with luxury service expectations
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- Proactively identify opportunities to enhance the overall guest experience
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- Manage departmental budgets, forecasts and operating costs to achieve financial targets
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- Monitor performance and identify opportunities to improve productivity, efficiency and profitability
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- Optimise occupancy, room inventory and yield management in collaboration with relevant hotel departments
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- Review operational results and implement strategies to improve performance
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- Foster strong communication and collaboration between Front Office, Housekeeping and all other hotel departments
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- Ensure departmental policies, procedures and service standards are consistently maintained
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- Support the General Manager with broader operational and strategic hotel initiatives
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THE MUST HAVES

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To be successful in this position, you will be an established hotel leader with significant experience across Rooms Division operations within the luxury hospitality sector.

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You will bring:

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- Demonstrated leadership experience within luxury hotel Rooms Division operations
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- Strong operational knowledge across Front Office and Housekeeping
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- Proven experience leading, coaching and developing high-performing hotel teams
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- Strong commercial acumen with experience managing departmental budgets, forecasts and financial performance
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- An understanding of occupancy, inventory management, yield and revenue optimisation
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- Strong knowledge of Front Office systems, including Opera PMS
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- Exceptional communication, stakeholder management and relationship-building skills
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- The ability to manage multiple operational priorities within a rapid-paced luxury hotel environment
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- A strategic mindset combined with a hands-on approach to hotel operations
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- High levels of professionalism, integrity and sound decision-making
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- A genuine passion for luxury hospitality and delivering exceptional guest experiences
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WHAT'S ON OFFER

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- Salary package of $120K–$130K + Super
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- 10% performance bonus
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- Senior leadership position reporting directly to the General Manager
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- Opportunity to lead key operational departments within a luxury hotel
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- High-profile Sunshine Coast location
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- Opportunity to influence guest experience, operational performance and the ongoing development of the Rooms Division team
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If you are an experienced Rooms Division leader ready to take ownership of a key operational portfolio within a luxury hotel, this could be the career move you've been waiting for.

📌 Rooms Division Manager | Luxury Hotel | QLD (Queensland)
🏢 Aa Appointments
📍 Queensland