Job Description

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- Part of a large global healthcare group with operations across multiple international markets.
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- Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
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- Combines retail, e-commerce and clinic-based services to support customers across Australia.
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- Growing business with a team-oriented SME feel, backed by the resources and stability of a global organisation.
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THE COMPANY YOU WOULD BE JOINING

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- Part of a large global healthcare group with operations across multiple international markets.
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- Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
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- Combines retail, e-commerce and clinic-based services to support customers across Australia.
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- Growing business with a collaborative SME feel, backed by the resources and stability of a global organisation.
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WHAT'S IN IT FOR YOU?

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- Join a growing healthcare and e-commerce business backed by a large global organisation with strong investment and long-term growth plans.
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- Work in a collaborative, entrepreneurial environment where your ideas, insights and recommendations will directly influence the business.
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- Exposure to both local and international stakeholders, including ANZ operations and global teams based in Europe.
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WHAT YOU WILL LEAD AND BUILD

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- As the Retail Business Manager based in Sydney, you will lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT.
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- You will develop and execute customer acquisition, adherence and retention strategies to drive sustainable business growth.
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- You will build and strengthen referral relationships with GPs, sleep physicians, respiratory specialists and other healthcare stakeholders.
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- You will coach, mentor and develop store managers and teams, creating a high-performance, customer-focused culture.
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- You will identify and deliver retail growth opportunities, including new store openings, network expansion and business development initiatives.
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- You will analyse sales and operational data, establish KPIs and implement continuous improvement initiatives to optimise performance and patient outcomes.
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WHAT EXPERIENCE WILL BE CONSIDERED?

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- Bachelor's degree in Business, Marketing, Retail Management or a related discipline with minimum 5-7 years' experience in retail management, multi-site leadership, business development or a related commercial leadership role. Ideally you will be a sleep technician to be successful in this role.
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- Strong stakeholder engagement skills with experience building referral networks and strategic partnerships, with experience leading, coaching and developing high-performing, KPI-driven teams across multiple locations.
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- Strong commercial acumen with the ability to analyse sales and operational data and translate insights into action.
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- Healthcare, medical device, sleep health or other patient-focused industry experience highly regarded.
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- Understanding of healthcare referral pathways and the patient journey is very advantageous.
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- Knowledge of the Australian healthcare funding landscape, including Private Health Insurance, DVA and NDIS, is desirable.
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- Full working rights for Australia and a current Driver's Licence and willingness to travel regularly across NSW and the ACT.
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📌 Retail Business Manager | Healthcare (New South Wales)
🏢 PPD Search
📍 New South Wales