Director, AI-Enabled Workforce Strategy (New South Wales)

Director, AI-Enabled Workforce Strategy (New South Wales)

31 Aug
|
Singtel Group
|
New South Wales

31 Aug

Singtel Group

New South Wales

Job Description

Optus, a leading Australian telecommunications company, seeks an Associate Director, Workforce Optimisation to drive the AI-enabled transformation of our contact centre workforce. You will lead workforce strategy, resource planning and optimisation to balance customer experience with operational performance.

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Partner with Operations, Technology, Finance, HR and Go-To-Market to influence senior stakeholders, guide change, and build a future-ready workforce.

📌 Director, AI-Enabled Workforce Strategy (New South Wales)
🏢 Singtel Group
📍 New South Wales

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