Job Description

n
- Well-established, family-owned trades business with a strong reputation
n
- Genuine career progression in a growing, close-knit team
n
- Friendly team culture with in office parking at Bella Vista
n

n

Maintenance Coordinator – Plumbing & Hydraulic Services (Norwest Location)

n

Location: Norwest, NSW (on-site parking)

n

Employment Type: Full-time / Permanent

n

Hours: Monday to Friday, 7:30am–4:00pm (1hr lunch break)

n

Salary: Competitive salary + Super + On-site Parking

n

Keep a Busy Trade Team Moving

n

Are you highly organised, great with people and confident coordinating multiple jobs at once?

n

We're looking for an experienced Maintenance Coordinator to become the key link between clients, technicians and the office. This is a hands‐on coordination role where no two days are the same — you'll be responsible for keeping jobs moving, technicians organised and clients informed from the moment a request comes in through to completion.

n

If you enjoy working in a fast‐paced trade services environment and take pride in making sure nothing falls through the cracks, this could be the opportunity for you.

n

About the Company

n

Our client is a well‐established, privately owned plumbing and hydraulic services business with a strong reputation for delivering responsive maintenance and reactive service solutions.

n

Their Service & Maintenance team works with commercial clients across a range of sectors, keeping sites operational through reliable maintenance, repairs and reactive service work. Giving their customers first‐class service is a genuine priority.

n

You'll be joining a small, close‐knit team within a respected business known for its strong client relationships, supportive culture and long‐standing employees — working alongside a great manager and a team that will support your success.

n

What You'll Be Doing

n

n
- Coordinate and schedule planned maintenance and reactive service jobs across the technician team
n
- Act as a key point of contact for clients, managing enquiries,



job requests and updates via phone and email
n
- Allocate and dispatch technicians based on urgency, location and workload
n
- Track jobs from initial request through to completion, ensuring nothing falls through the cracks
n
- Keep clients informed and provide timely updates throughout the job lifecycle
n
- Manage and update jobs using ServiceM8 or a similar job‐management system
n
- Assist with preparing quotes and reporting job progress and outcomes to clients
n
- Maintain accurate job records, technician schedules and client communication notes
n
- Help coordinate team coverage for emergency/reactive service work over the Christmas/New Year period
n
- Support with occasional site inspections for tenders or proposals, where relevant experience allows
n

n

About You

n

n
- Previous experience coordinating maintenance, service or trade‐based jobs within plumbing, hydraulics, HVAC, fire or a similar technical services environment
n
- Excellent verbal and written communication skills
n
- Confident building strong, professional relationships with clients and technicians
n
- Highly organised, with the ability to manage multiple priorities and changing schedules
n
- Calm, solutions‐focused and able to respond effectively when urgent jobs arise
n
- Comfortable understanding and communicating trade and construction terminology
n
- Professional, personable and well‐presented
n
- A genuine team player who is happy to pitch in and support others when needed
n

n

Desirable

n

n
- Experience using ServiceM8 or a similar job‐management platform
n
- Experience working with commercial or B2B clients
n

n

What's On Offer

n

n
- Competitive salary + Super
n
- Full‐time, permanent opportunity
n
- Convenient Norwest location with on‐site parking
n
- Genuine opportunities for career progression as the team continues to grow
n
- Join a well‐established business with a strong industry reputation
n
- Friendly and supportive team culture
n
- Enjoy monthly birthday celebrations and impressive Christmas parties
n
- No medical or police check required
n

📌 Maintenance Coordinator (Hatfield)
🏢 Katz Recruitment
📍 Hatfield