Job Description

We're seeking a resilient Field Collections Agent to manage a portfolio of customer accounts through door-to-door visits, phone follow-ups and repayment negotiations.

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About the Company
n Our client is a leading Australian financial services organisation specialising in debt management and customer support.
n The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions. Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.

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About the Role
n As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.

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You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone. Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.

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This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.

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Key Responsibilities

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- Manage an allocated portfolio of outstanding customer accounts
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- Plan and complete door-to-door field visits across designated areas
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- Locate and engage customers at residential addresses
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- Discuss outstanding debts and understand individual financial circumstances
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- Negotiate realistic and sustainable repayment arrangements
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- Follow up customers by phone and monitor active repayment plans
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- Maintain accurate records of visits, conversations and agreed arrangements
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We're seeking a resilient Field Collections Agent to manage a portfolio of customer accounts through door-to-door visits,



phone follow-ups and repayment negotiations.

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Location: Sydney NSW
n Salary: $88,500 + commission

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About the Company
n Our client is a leading Australian financial services organisation specialising in debt management and customer support.
n The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions. Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.

n

About the Role
n As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.

n

You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone. Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.

n

This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.

n

Key Responsibilities

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n
- Manage an allocated portfolio of outstanding customer accounts
n
- Plan and complete door-to-door field visits across designated areas
n
- Locate and engage customers at residential addresses
n
- Discuss outstanding debts and understand individual financial circumstances
n




- Negotiate realistic and sustainable repayment arrangements
n
- Follow up customers by phone and monitor active repayment plans
n
- Maintain accurate records of visits, conversations and agreed arrangements
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About You

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You'll be a confident, resilient and adaptable communicator who can balance respectful customer engagement with a solid focus on achieving results.

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You will ideally bring:

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- Experience in sales, customer service or another field-based role
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- Confidence conducting door-to-door visits and approaching customers at residential addresses
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- Strong negotiation, rapport-building and problem-solving skills
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- The ability to manage difficult, sensitive or confrontational conversations professionally
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- A self-motivated and results-focused approach
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- Confidence using email, mobile applications and customer-management systems
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What's on Offer?

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- Bonus and commission structure
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- Ownership of an allocated customer portfolio
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- Autonomous field-based role combining door-to-door engagement, negotiation and travel
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- Opportunity to build specialist experience within debt collection and financial services
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

📌 Field Collections Agent (Strathfield)
🏢 HOBAN Recruitment
📍 Strathfield