Job Description

Location: Wollongong, Illawarra & South Coast NSW
n Job Type: Full time
n Salary: Competitive package based on experience

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Join One of the Illawarra's Premier Hospitality Venues

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Wollongong Golf Club is one of the region's leading hospitality and lifestyle destinations, offering championship golf, premium dining, gaming, accommodation, weddings, events and exceptional member experiences in a spectacular oceanfront setting.

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We are seeking an enthusiastic, motivated and hands-on Duty Manager to join our operations team. Reporting to the General Manager, you will play a key role in leading day-to-day operations, supervising staff, ensuring compliance and delivering exceptional service to our members and guests.

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This role is ideal for an experienced hospitality professional who thrives in a fast-paced environment, enjoys leading teams and is passionate about providing outstanding customer service.

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About the Role

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As Duty Manager, you will be responsible for overseeing the day-to-day operation of the Club during your shift, ensuring a safe, compliant and welcoming environment for members, guests and staff.

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Operational Leadership

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- Lead and supervise the daily operations of the Club during rostered shifts.
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- Provide direction, support and coaching to operational staff.
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- Ensure high standards of customer service are maintained across all areas of the Club.
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- Assist with staff training, development and performance on shift.
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- Foster a positive team culture through effective leadership and communication.
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Gaming & Compliance

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- Ensure compliance with the Gaming Machines Act, Liquor Act and all relevant legislation.
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- Monitor gaming operations, jackpot procedures and gaming promotions.
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- Ensure Responsible Conduct of Gambling (RCG), Responsible Service of Alcohol (RSA), AML/CTF and Club policies are adhered to at all times.
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- Complete gaming and operational compliance checks and maintain accurate records.
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- Respond appropriately to incidents and regulatory requirements.
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Risk, Compliance & Governance

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- Ensure compliance with RSA, WHS, food safety, incident reporting and all Club policies and procedures.
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- Investigate operational incidents, identify risks and implement corrective actions where required.
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- Conduct regular operational compliance audits and inspections.
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- Maintain accurate operational records and prepare reports for senior management.
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- Support continuous improvement initiatives that strengthen governance and reduce organisational risk.
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Member & Guest Experience

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- Deliver exceptional customer service and create positive experiences for members and guests.
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- Handle customer enquiries and resolve complaints professionally and efficiently.
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- Support the successful delivery of Club promotions, tournaments, events and functions.
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- Build positive relationships with members, guests and visitors.
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Operations & Administration

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- Open and close the Club in accordance with operational procedures.
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- Complete cash handling, reconciliations and end-of-shift reporting.
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- Monitor presentation, cleanliness and safety standards throughout the venue.
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- Assist with stock control and operational administration where required.
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- Ensure compliance with Workplace Health & Safety requirements and incident reporting procedures.
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About You

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You are an experienced hospitality supervisor or Duty Manager who enjoys leading by example and creating exceptional experiences for members and guests.

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You will possess:

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- Previous experience in a Duty Manager, Supervisor or similar hospitality leadership role.
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- Experience working within a licensed club, hotel or hospitality venue.
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- Strong knowledge of gaming operations and legislative compliance.
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- Sound understanding of Responsible Conduct of Gambling (RCG), Responsible Service of Alcohol (RSA), AML/CTF and Workplace Health & Safety requirements.
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- Excellent leadership, communication and interpersonal skills.
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- The ability to work calmly under pressure and make sound decisions.
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- Strong organisational and time management skills.
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- High attention to detail and commitment to compliance.
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- A flexible approach to working a rotating roster, including evenings, weekends and public holidays.
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Why join Wollongong Golf Club?

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- Work at one of the Illawarra's most respected member-owned clubs.
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- Enjoy a stunning oceanfront workplace.
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- Join a supportive and collaborative management team.
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- Opportunities for ongoing professional development and career progression.
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- Staff discounts and employee benefits.
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- Complimentary golf privileges.
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- Secure, long-term employment with a progressive organisation.
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Qualifications & Experience Required

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- Current NSW Responsible Service of Alcohol (RSA).
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- Current NSW Responsible Conduct of Gambling (RCG).
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- Current NSW Advanced Responsible Conduct of Gambling (ARCG) (or willingness to obtain).
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- Current First Aid Certificate (or willingness to obtain).
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- Current NSW Driver Licence.
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- Australian working rights.
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If you're an enthusiastic hospitality professional who enjoys leading teams, providing exceptional customer service and ensuring operational excellence, we'd love to hear from you.

📌 Duty Manager (Wollongong)
🏢 Wollongong Golf Club
📍 Wollongong