Job Description

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- A03 Maintenance Support Officer - Call Centre
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- ASAP start. Initial contract to 4th December + potential ongoing extension
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- Maryborough
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- $51.12 pr hour + super
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- QLD Government
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The Role

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A large government department, is seeking an experienced customer support/call centre officer to provide support in a high-volume inbound call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties.

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Your duties will include:

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- Arranging responsive maintenance for Government owned properties such as public housing, schools, police stations etc.
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- High standards and accuracy when compiling documents, creating work orders and reports and updating records and information systems.
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- Incoming and outgoing customer calls to address maintenance service requests within a multi-channel envrionment.
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- Create work orders and reports.
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- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
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- Appropriately using software, databases, scripts, and tools
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- General administrative duties
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You

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- Experience in a high-volume customer service/call centre setting
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- Building industry knowledge such as insurance repairs or property maintenance experience is highly regarded
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- Problem-solving and de-escalation skills
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- Exceptional customer service, active listening and verbal and written communication skills
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- Strong time management and decision-making ability
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- Strong computer skills across Microsoft Office including Excel, Word and Teams
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📌 /1 Maintenance Support Officer - Call Centre (Fraser Coast Regional)
🏢 empire group
📍 Fraser Coast Regional