Job Description

As the On-site Manager, you will play a pivotal role in ensuring the smooth and productive operation of our resort's front desk and guest services. You will be responsible for maintaining high service standards, fostering a positive work environment, and implementing strategic initiatives to enhance the overall guest experience.

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Key responsibilities

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Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.

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Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.

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Manage room inventory and reservations to optimize occupancy and revenue.

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Collaborate with other departments to coordinate guest services and resolve issues promptly.

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Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.

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Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.

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Handle guest inquiries, concerns, and special requests in a professional and timely manner.

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About you

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Proven experience as an On-Site Manager or similar role in the hospitality industry.

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Strong leadership and interpersonal skills with the ability to motivate and develop a high-performing team.

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Excellent organizational and multitasking abilities.

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In-depth knowledge of hotel management software and reservation systems.

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Exceptional customer service and problem-solving skills.

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Excellent communication skills, both written and verbal.

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About us

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We are Broadbeach Resort, a luxurious destination nestled in the heart of the vibrant Gold Coast. We pride ourselves on delivering exceptional guest experiences, combining modern elegance with unparalleled service.

📌 Resort Manager (City of Gold Coast)
🏢 Qube Resort
📍 City of Gold Coast