Job Description

EGroup Protective Services Group Pty Ltd is seeking a motivated and experienced Data Centre Security Officer to join our team in Brisbane. This role provides security services to our valued client at a premium location and as a Data Centre Security Officer you will play a vital role in protecting the safety and assets of our customers.

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What you'll be doing

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Customer Experience Management

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Manage the end-to-end customer access experience.

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Administer the ticketing system, including approving, reviewing, and updating access requests (times, dates, contacts, scope of works, equipment movement forms, and more).

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Manage delivery tickets, including receiving and dispatching items for multiple departments and customers.

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Assist with loading dock operations, including use of walkie stackers and pallet jacks.

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Review and validate access levels via the customer portal and grant access accordingly.

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Confirm induction status and issue inductions where required.

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Follow the Security Operations Manual to ensure compliant access control while maintaining a strong customer focus.

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Act as key holder for customer racks and provide access in line with the authorised access matrix.

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Support Facilities with staging room housekeeping, including rubbish removal.

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Complete monthly customer reporting (rack maps, power monitoring data, access logs, and more).

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Manage inbound calls, including NOC overflow during business hours and all after-hours calls

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Systems Management

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Monitor CCTV systems to ensure cameras are operational, correctly positioned, and recording

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Liaise with internal teams, operate and navigate key systems and identify and resolve system issues

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Communicate access procedures and requirements clearly via phone, email, intercom, and in person.

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Assess after hours calls and resolve without escalation where possible.



If an escalation is required evaluate the requirement and alert the correct department as per standard procedures

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Create and manage customer/contractor profiles, photo capture and card creation.

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Raise incident reports for any abnormalities or security concerns.

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Patrols & Monitoring

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Conduct scheduled patrols (visual and physical) in line with site and customer requirements using QR patrol systems.

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Identify and report issues such as alarms, unusual smells, or abnormal equipment noise on customer or critical infrastructure and escalate appropriately.

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OH&S; Walk arounds & checklists

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What we're looking for

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Minimum of 2+ years'experience in a similar role

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NV1 clearance (Highly Desirable) or willing to obtain

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Emergency Management/Response Experience

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Knowledge of Fire Control Panels, Access Control and CCTV systems

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An understanding of WH&S; and the ability to identify & manage risks

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Ability to work in a team environment

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Vigilance, proactive and situational awareness

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Intermediate level with Microsoft suite of products including outlook, word and excel desirable

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Ability to be able to communicate with multiple stakeholders across various backgrounds

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What we offer

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At EGroup Protective Services Group, we value our employees and are committed to providing a supportive and rewarding work environment. As a member of our team, you'll enjoy competitive pay, adaptable scheduling, and opportunities for career development. We also offer a range of benefits, including access to our employee assistance program and discounted rates on our security services.

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About us

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EGroup Protective Services Group is a leading provider of security solutions in Brisbane and the surrounding regions. With over 20 years of industry experience, we pride ourselves on delivering reliable, effective, and customer-focused security services. Our team of highly trained professionals is dedicated to keeping our clients safe and secure, enabling them to focus on their core business operations.

📌 Security Front Desk | Reception (Queensland)
🏢 EGroup Protective Services Group
📍 Queensland