Job Description

Parkwood, Pimpama & Oxenford | Northern Gold Coast

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About the Role

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Mind on Health Psychology is seeking a friendly, motivated and reliable Receptionist to join our administration team across our three busy psychology clinics located in Parkwood, Pimpama and Oxenford.

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We have a supportive team culture and are looking for someone who is professional, approachable and enjoys working as part of a team, while also being confident working independently.

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This position would suit someone looking for a long-term opportunity in health practice administration who is eager to learn, take initiative and develop their skills within a busy psychology practice.

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Key Responsibilities

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As a Receptionist, you will have a varied role that includes:

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- Answering incoming telephone calls and responding to client enquiries
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- Booking, changing and managing clinician appointments
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- Communicating with clients and their families in a professional, compassionate and respectful manner
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- Liaising with GPs, specialists, allied health professionals, third-party providers and their administration teams
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- Receiving and conveying messages accurately via phone, email and other electronic systems
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- Managing confidential correspondence and documentation
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- Processing incoming referrals and documentation
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- Faxing, scanning, filing and uploading documents
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- Preparing and sending documents via Medical Objects, email or post
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- Completing administrative documents with a high level of accuracy
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- Processing billing and payments promptly and accurately, including Medicare, WorkCover and other third-party funding
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- Handling EFTPOS, cash and other payments
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- Maintaining accurate client records and appointment information
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- Maintaining a clean, organised and professional reception and practice environment
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- Opening and closing the practice as rostered
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- Completing other administrative duties as directed by the Practice Manager and/or Principal Psychologist/Owner
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To be successful in this role, you will need:

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- Availability Monday to Friday
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- Availability to assist with sick leave and holiday cover when required
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- Excellent verbal and written communication skills
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- A friendly, compassionate and professional approach when dealing with clients
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- Strong attention to detail and accuracy
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- Good organisational and time-management skills
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- The ability to prioritise tasks in a busy reception environment
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- Confidence using computers and the ability to learn new practice-management software
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- A proactive attitude and willingness to learn
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- The ability to work both independently and as part of a team
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- Reliability, professionalism and a strong work ethic
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- A current driver's licence and reliable transport
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- The ability and willingness to work across our Parkwood, Pimpama and Oxenford clinics as required
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- Flexibility with days and hours of work
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Highly Desirable

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- Previous experience in medical, psychology, allied health or health administration
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- Experience using practice-management software
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- Experience with Medicare billing and claims
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- Experience with Workcover, NDIS or other third-party billing
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- An understanding of confidentiality and privacy requirements within healthcare
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About us

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Mind on Health Psychology operates three busy psychology clinics located in Parkwood, Pimpama and Oxenford. We have a supportive team culture and value team members who take initiative, communicate well with their colleagues and are happy to assist wherever needed.

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What We're Looking For

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We are looking for someone who is friendly, reliable, organised and willing to learn.

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Because our reception team is often the first point of contact for clients, it is important that you can communicate with warmth and professionalism while remaining calm and organised in a busy workplace.

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We value team members who take initiative, communicate well with their colleagues and are happy to assist wherever needed.

📌 Receptionist - Busy Psychology Practice (City of Gold Coast)
🏢 Mind On Health
📍 City of Gold Coast