Job Description

At Horizon Bank, we're a local bank with solid ties to our community. We're looking for someone who enjoys working with people, building trust, and making a genuine difference to our customers.

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We are seeking a full-time Customer Service Officer to provide support to our Berry and Illawarra teams.

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About Horizon Bank

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Horizon is a community bank with a focus on ethical banking and genuine personal service. We believe in supporting our customers, backing our communities, and providing banking that feels human, not corporate.

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What You'll Do

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Welcome customers and provide friendly, helpful service.

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Assist with everyday banking enquiries, transactions, and support members to use our products and services with confidence.

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Build positive relationships with our members and contribute to a warm, inclusive branch environment.

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Participate in local community activities that reflect our values and connection to the region.

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What We're Looking For

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A friendly, people-focused communicator who enjoys helping others.

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Someone who is confident working in a small, close-knit team.

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Customer service or retail experience is ideal. Banking experience is helpful but not essential — we'll provide full training.

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Why Join Us?

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Work in a welcoming team that values authenticity, care, and community.

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Be part of a bank that puts people first.

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Opportunity to learn, grow, and build your skills in a supportive environment.

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Competitive salary, staff benefits, and meaningful local impact.

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If you want a role where your work matters to real people in your own community, this could be the perfect fit.

📌 Customer Service Officer - Relief Illawarra/Berry (Wollongong)
🏢 Horizon Bank
📍 Wollongong