Talent World is recruiting on behalf of our client, AMPH Australia Pty Ltd, trading as Cheesesteak Factory Lawson. We are seeking an experienced and dedicated Retail Store Manager to organise and control the operations of this retail food store in the Blue Mountains.

Position Details
Position Title: Retail Store Manager
Employer: AMPH Australia Pty Ltd, trading as Cheesesteak Factory Lawson
Work Location: Shop 4, 297 Excellent Western Highway, Lawson NSW 2783
Employment Type: Full time, permanent
Hours of Work: 38 hours per week
Salary: AUD 84,000 per annum, plus superannuation
Advertised by: Talent World, on behalf of AMPH Australia Pty Ltd

About the Role
This is an excellent opportunity for an experienced and organised Retail Store Manager to take full responsibility for a busy retail food store operated by AMPH Australia Pty Ltd, trading as Cheesesteak Factory Lawson.
Reporting to the owner, you will run the store as your own: determining the product mix and stock levels, setting service standards, managing purchasing and pricing, controlling the store's budget, and leading and developing a team of approximately 10 to 15 people. You will also be responsible for maintaining the store's high standards of stock control, food safety, presentation and customer service.
Key Responsibilities

- Organise and control the day-to-day operations of the store, including opening and closing procedures, store security and alarm access, and overall store presentation.
- Determine the product mix, stock levels and service standards for the store.




- Formulate and implement purchasing and marketing policies for the store, and set and review retail pricing.
- Promote and advertise the store's goods and services, including promotions, in-store merchandising and local area marketing.
- Sell goods and services to customers and advise them on product selection and use, and resolve customer enquiries and complaints to maintain a high standard of service.
- Maintain records of stock levels and financial transactions, including daily sales, stocktakes, till floats, end-of-day cash reconciliation and banking.
- Undertake budgeting for the store and prepare financial summaries, monitoring cost of goods sold, labour costs and operating expenses against budget.
- Control the selection, training and supervision of staff, directing and coordinating a team of approximately 10 to 15 employees rostered across shifts, allocating duties, preparing and adjusting rosters and managing performance.
- Coordinate ordering, replenishment and receipt of deliveries, and oversee stock rotation and wastage control to maintain product availability and freshness.
- Oversee food preparation, presentation and service standards to ensure consistency, quality and compliance with brand specifications.




- Ensure compliance with occupational health and safety regulations, food safety requirements, and store policies and procedures.

Skills and Qualifications Required

- An AQF Associate Degree, Advanced Diploma or Diploma in Business, Retail Management or a related field. At least three years of relevant experience may be accepted in place of a formal qualification.
- A minimum of two years' experience in a retail management or store management role, preferably in a quick service, fast food or retail food environment.
- Demonstrated experience controlling the selection, training and supervision of staff, and preparing and adjusting rosters.
- Strong working knowledge of stock control, purchasing, pricing, merchandising, cash handling and budgeting.
- Excellent communication and customer service skills, with the ability to resolve customer enquiries and complaints.
- Sound knowledge of occupational health and safety obligations, food safety requirements and relevant Australian employment legislation.
- Proven ability to prioritise and manage multiple tasks in a fast-paced retail food environment.
- A current NSW Food Safety Supervisor certificate, or the willingness to obtain one, is desirable.

What We Offer

- A full-time, permanent position with a secure and growing retail food business.
- Genuine responsibility for the store's operations, buying, pricing and marketing.
- A supportive owner-operator and an established local team of 10 to 15 people.
- A convenient Blue Mountains location with public transport access.

📌 Retail Store Manager (Blue Mountains)
🏢 Talent World
📍 Blue Mountains