About the Role:

An established Global Leader is looking for an experienced Customer Service Team Leader to lead, develop and elevate a high-performing customer service team. This is a genuine people leadership role, ideal for someone who gets energy from coaching people, building accountability and creating a team culture where people perform at their best. The Role You’ll take ownership of the day-to-day performance and capability of the team, balancing people leadership with operational delivery.

Key Responsibilities:

- Lead, coach and develop a team of Customer Service Officers.
- Set transparent expectations around performance, accountability and service.
- Run regular 1:1s, coaching sessions and team meetings.
- Identify development opportunities and build team capability.
- Manage workloads, priorities and resource planning to keep the team running smoothly.
- Support recruitment, onboarding and training of new team members.
- Take ownership of complex customer escalations and operational issues.
- Monitor KPIs, service levels and team performance.
- Identify process improvements and drive positive change across the function.
- Work closely with Sales, Supply Chain,



Logistics, Finance and Operations.

Skills & Experience:

- Previous experience leading a Customer Service or Order Management team.
- Strong coaching, performance management & people development.
- Experience in a B2B, manufacturing, distribution, logistics or supply chain environment.
- Strong communication and stakeholder management skills.
- A hands-on, solutions-focused approach.
- A genuine interest in improving processes, performance and customer experience.
- ERP/CRM experience in JD Edwards, Salesforce or similar highly regarded.

About the Company:

A leading Global Organisation with a strong presence across Australia and international markets, supporting customers across a diverse range of industries. The business is well established, customer-focused and continues to experience strong growth, underpinned by a high-performing and collaborative culture. With a strong reputation in its market and an international footprint, this is an exciting opportunity to join a growing and established organisation.

📌 Customer Service Team Lead (Australia)
🏢 Sharp & Carter
📍 Australia