An exciting opportunity is available for an experienced Regional Manager / Operations Manager to join a growing Australian-owned services business and take responsibility for a major portfolio of retail and commercial cleaning operations.

This is a hands-on leadership role where you'll be responsible for ensuring operational excellence across multiple sites, while leading a large workforce and maintaining strong relationships with clients and key stakeholders.
The opportunity Reporting to the Head of Cleaning, you will lead the operational, commercial and people performance of an allocated portfolio of cleaning sites.

Your responsibilities will include:

- Leading cleaning operations across multiple geographically dispersed sites
- Managing Cleaning Managers, Supervisors and site-based teams
- Ensuring contractual obligations, service standards and client expectations are consistently achieved
- Building solid relationships with clients and centre management
- Acting as the key operational escalation point for your portfolio
- Managing labour costs, overtime, consumables, equipment and operational expenditure
- Monitoring site performance against budgets and implementing productivity improvements
- Conducting regular site inspections, audits and operational reviews
- Managing WHS, incidents, risk and compliance
- Addressing workforce performance, attendance and conduct matters
- Supporting recruitment, onboarding, training and workforce planning




- Identifying and managing contract variations and additional service opportunities
- Supporting contract renewals, tenders and business growth initiatives.

About you We're looking for an experienced operational leader who has worked within cleaning, facilities management, contract services or a similar labour-intensive environment.
You'll ideally have:

- Significant experience in a senior cleaning, facilities or operations management role
- Experience managing multiple sites and geographically dispersed teams
- Experience leading large workforces and managing performance, attendance and conduct
- Strong client and stakeholder management capability
- Experience managing budgets, labour costs and operational performance
- Strong understanding of WHS, risk and compliance
- Experience managing contractual requirements and service standards
- A track record of improving operational performance and productivity
- Strong commercial and financial acumen
- A current driver's licence.

Experience within retail, shopping centres, commercial cleaning or facilities management would be highly regarded, as would exposure to Enterprise Agreements, Modern Awards, workforce management systems and contract mobilisation/tender processes.
Why join? You'll be joining an Australian-owned organisation operating across retail, commercial, aviation, maritime, government and other major facilities. Trident currently employs more than 2,000 people across 40+ sites nationally.

📌 Regional Cleaning Manager (Petrie Terrace)
🏢 Sharp & Carter
📍 Petrie Terrace