As our Dental Receptionist, you'll be at the heart of the practice, ensuring the smooth day-to-day operation of our front office while delivering outstanding customer service. You'll work closely with our clinicians and support team to provide a seamless experience for patients from their first phone call through to their appointments and ongoing care.
Key Responsibilities
- Greeting patients and creating a warm, welcoming environment
- Managing appointment bookings and diary coordination
- Handling patient enquiries via phone, email, and in person
- Processing payments and maintaining accurate patient records
- Managing health fund claims and administrative tasks
- Supporting the clinical team with day-to-day practice operations
- Ensuring the reception area remains qualified and organised