Lead, AI-Driven Workforce Optimisation (New South Wales)

Lead, AI-Driven Workforce Optimisation (New South Wales)

31 Aug
|
Singtel Group
|
New South Wales

31 Aug

Singtel Group

New South Wales

Job Description

Optus seeks an Associate Director, Workforce Optimisation to lead the transformation of an AI-enabled contact centre workforce. You will shape workforce strategy, resource planning and optimisation to balance customer experience with operational and commercial outcomes.

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Partner across Operations, Technology, Finance, HR and Go-To-Market to influence senior stakeholders, drive AI-enabled change and build a future-ready workforce.

📌 Lead, AI-Driven Workforce Optimisation (New South Wales)
🏢 Singtel Group
📍 New South Wales

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