Job Description

Heart-led Support doesn't look like the rest of the sector.

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We're built around male-to-male support. Our participants are men, and the supports we deliver are designed around what that actually takes. Presence. Straight talk. People who show up and keep showing up.

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We work hard. We don't hide behind process. And the impact is real, you'll see it in the people you're responsible for.

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This role is about half at a desk and half out in the community. You need to be good at both.

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If that's your kind of thing, keep reading.

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Who We Are

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Heart-led Support is SEQ's fastest-growing team of elite support workers and leaders and we're raising the bar on what disability support actually looks like.

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No box-ticking. No bureaucratic noise. Just real, skilled, grounded people doing meaningful work every single day.

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We've built our structure deliberately. Frontline support, coordination, onboarding and operations all sit in their own lane, so our people can stay close to participants instead of drowning in admin.

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That's where you come in.

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The Role: Community Coordinator

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You're the connection point between our participants, their families, our Disability Support Workers and the Operations Manager.

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You make sure supports are working in practice, not just on paper.

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Some days that's phone calls, records, rosters and follow-up from the office. Other days it's a participant's lounge room or a community outing. You hold the relationships, you back our DSWs, you chase the details, and you flag things early.

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What You'll Be Doing:

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Regular check-ins with participants, families and stakeholders, in person and in the community

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Day-to-day supervision, coaching and practical feedback for our DSWs

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Watching service coverage and working roster gaps before continuity is affected

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Matching the right worker to the right participant

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Checking documentation, notes and care plan records actually stack up

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Following up quality gaps, low-level complaints and routine service issues

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Spotting risk, safeguarding and pattern concerns and escalating them early

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Keeping the Operations Manager across what's really happening on the ground

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You Must Have;

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Demonstrated experience in disability, community services, participant coordination or frontline leadership

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Working knowledge of NDIS service delivery, the Practice Standards and the Code of Conduct

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Experience supporting frontline workers with guidance, feedback and follow-through

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Confidence with participant plans, risk information, routines and stakeholder communication

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Clear, factual writing. Notes, records and management updates that hold up

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Current NDIS Worker Screening Check, driver licence and reliable vehicle

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Cert IV or Diploma in Community Services, Disability or Individual Support preferred. Real experience counts

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You'll Thrive Here If;

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You follow through. When you say you'll chase something, it gets chased.

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You're calm when it's messy. Participant distress, a complaint, a roster falling apart at 6am. You don't flap.

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You've got judgement. You'll sort routine stuff yourself without needing permission for every step,



and you know exactly when to stop and escalator instead of winging it.

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You can sit with the admin. Records, notes and follow-up are half this job and they're the half that protects people. You do them properly.

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You've spent years in this field not because it pays well, but because something in you is called to it.

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You don't build workarounds. If something's broken you say so, on the record.

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Bonus points if you carry experience in Men's Work, Martial Arts, Military, Security, Sport, or Coaching. These aren't just hobbies, they're frameworks for how you work.

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What You'll Get;

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Permanent Employment - Security, flexibility, and a pay-cheque that actually reflects your skill and commitment. Paid at SCHADS Level 4.

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17.5% Annual Leave Loading - You get paid properly when you take a break. Because you've earned it.

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Unmatched Team Culture - You'll be surrounded by people who take their craft seriously. No passengers. No dead weight. There is an incredibly huge amount of support around you.

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No Micromanagement - You'll be trusted to run your patch your way, backed by a leadership team who's been in the field themselves.

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A Clear Role - You'll know exactly what sits with you and what doesn't. No silent scope creep, no absorbing someone else's job.

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Self-Development & Adventure Days - Workshops, retreats, and experiences designed to push you mentally, physically, and emotionally. We invest in the whole person.

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Real Career Movement - We're growing quick and we promote from within.

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This role will stretch you

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It will demand your full presence, your judgement, and your genuine passion for the work. Our participants deserve someone who's paying attention.

📌 NDIS Community Coordinator (Queensland)
🏢 Heart-led Support
📍 Queensland